Genesis10 is currently seeking a Planning & Resource Optimization Analyst with our client in their Omaha, NE location. This is a 12 month + contract position.
Summary:
- Our client is the world's largest professional network, built to help members of all backgrounds and experiences achieve more in their careers.
- Our vision is to create economic opportunity for every member of the global workforce.
- Every day our members use our products to make connections, discover opportunities, build skills, and gain insights.
- We believe amazing things happen when we work together in an environment where everyone feels a true sense of belonging, and that what matters most in a candidate is having the skills needed to succeed.
- It inspires us to invest in our talent and support career growth.
- Join us to challenge yourself with work that matters.
- This role, due to the business needs of the team, requires employees to be physically present in the specified office on a full-time basis.
- This helps to ensure you are best equipped to be successful and have the experience you need to fulfil the responsibilities of the role.
- We are looking for a Planning & Resource Optimization Analyst to join our team. In this role, you will enhance the member and customer experience by providing actionable staffing insights.
Responsibilities:
- Data Analysis: Gather and analyze historical data, trends, and other relevant information to identify patterns and areas for improvement, and opportunities to enhance efficiency.
- Forecasting Models: Develop and maintain forecasting models and methodologies to predict future demand or supply levels accurately.
- Accuracy Improvement: Continuously review and refine forecasting models to improve accuracy and reliability.
- Capacity Planning: Evaluate workforce capabilities and align them with anticipated workloads to maintain optimal staffing levels and operational efficiency.
- Staff Scheduling: Collaborate with the Managed Service Provider's Workforce Management team to align schedules with interval level forecasts to ensure appropriate coverage for different shifts, days off, and peak demand periods.
- Real-time Monitoring: Continuously monitor operational performance and metrics to recommend real-time adjustments as needed to meet service level goals.
- Reporting: Prepare regular reports on forecast accuracy, demand trends, and related planning metrics.
- Performance Metrics: Develop and maintain key performance indicators (KPIs) related to workforce management, such as service level, average handle time, schedule efficiency, adherence, and occupancy.
- Process Improvement: Propose and implement process improvements to enhance planning practices and achieve better operational outcomes.
- Collaborate with Teams: Work closely with product, engineering, data science, and operations to understand business strategies, product ramps, efficiencies, and outlooks the forecasting process.
- Product Ramps: Support the forecasting process for new product ramps based on projected impact and historical data.
- Training and Development: Assist in the training and development of staff to ensure they understand the planning processes and their roles in meeting performance targets.
- Technology Utilization: Utilize NICE forecasting software, statistical tools, and advanced Excel skills to develop accurate forecasts, automate scheduling, track performance, and generate reports.
Requirements:
- 4+ years' experience in an analytical role.
- 4+ years' experience in creating demand, financial or operational forecasts.
- Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
Desired:
- Bachelor's degree in: Business, Operations Management, Economics, Statistics, Supply Chain,Management, or related field.
- Proficiency in using statistical analysis software (e.g., SAS, R, Python) and advanced Excel skills for data analysis and modeling.
- Proficiency in using workforce management software and tools (e.g., WFM software, Excel, data analysis tools).
- Knowledge of forecasting techniques such as time series analysis, regression, and causal modeling.
- Knowledge of workforce management principles, operations, and industry best practices.
- Strong analytical and problem-solving skills to interpret data, develop forecasts, make informed staffing decisions, and draw meaningful insights.
- Understanding of key performance metrics and how to optimize them for operational efficiency.
- Previous experience with Workforce Management Software, preferably NICE.
- Excellent communication skills to collaborate with cross-functional teams and present forecasting results effectively.
- Detail-oriented and organized, with the ability to handle large datasets and manage multiple priorities and tasks in a fast-paced environment.
- Ability to challenge incoming requests, value, and impact, driving data-driven decisions.
- Flexibility and adaptability to respond to changing business needs and priorities.
If you have the described qualifications and are interested in this exciting opportunity, please apply!
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
- Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF)
- Remote opportunities available
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Last updated on Sep 8, 2023