Required Function 1:
*** is currently seeking for an experienced collections expert to be a part of our fast-paced Collections Team. The position will be based in our Reading, PA Corporate Headquarters. The Collections Professional II will be responsible for the management of collections within an assigned territory.
Required Function 2:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:
Must be able to coach and mentor new colleagues.
Must be able to work independently.
Able to identify overdue or problem accounts.
Contact customers daily to collect delinquent balances.
Document collection activity and maintain follow up on all past due accounts.
Experience with and ability to learn and adapt to complex debt collection software.
Respond to customer AR calls regarding account inquiries.
Maintain good customer relations.
Maintain a department organizational structure sufficient to meet all goals and objectives.
Provide documentation to customer requesting invoices, statements, etc.
Work solidly as a team with various departments.
Possess excellent, effective, business professional, communication skills.
Have a pleasant phone manner and etiquette and an ability to speak clearly.
Capable of following written and verbal directions.
Work autonomously with daily tasks, to set priorities with little supervision.
Support team initiatives as defined by manager.
Be highly organized with strong attention to detail.
Possess problem solving skills.
Competencies:
Service
o Passionate about delivering excellent service to every customer.
o Keep promises.
o Do what they say they will do to delight customers and achieve our goals everyday.
o Understand the customer better than anyone.
o Ensure all activities and decisions make life better for customers.
Relationships
o Value productive, long lasting relationships with our colleagues and customers.
o Communicate well.
o Keeps colleagues and customers informed about changes that affect them.
o Listens to peoples needs and concerns, and act on what they tell us.
o Honest, focused and straightforward in conversations.
Teamwork
o Work together to deliver great results.
o Support colleagues.
o Treat colleagues with respect and recognize everyone has an important contribution to make.
o Trust colleagues to take ownership of and effectively manage customer relationships.
o We make sure colleagues have the support, tools and training to do their job well.
Required Function 3:
Education
High school diploma or equivalent (GED) Required
Experience
2-4 Professional collection experience Preferred
Working Conditions
This job operates in a professional office environment. The position will be based in Reading, PA Corporate Headquarters. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Some flexibility in hours is allowed with prior approval from department head, but the employee must be available and able to work any shift between 7:00 AM to 8:00 PM. Some travel may be required.
The person in this role must be able to read, write and type English, as well as clearly hear, understand and speak English. •
Last updated on Dec 22, 2020