Required Function 1:
This position is intended to be temporary to permanent based on performance.
Purpose of Position
Answer incoming telephone calls and satisfy customer needs. Perform this by scheduling appointments
for sales and service using iRIS (*** Information System) . Work with sales representatives and
service specialists to maintain accurate customer records, monitor account receivables and process
accurate payroll information. Perform general clerical duties as assigned.
Required Function 2:
Primary or Key Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Responsibilities and essential job functions include but are not limited to the following:
Have positive communication skills and manners with customers.
Maintain customer satisfaction.
Handle confidential customer and colleague information.
Confirm; schedule; and reschedule services for the customer.
Set sales appointments for new customers and for current customers for new services.
When necessary, contact sales/service colleagues to respond to immediate customer concerns.
Answer simple billing questions.
Possess excellent listening skills.
Able to follow company policies, practices, and procedures.
Able to type 40 words per minute.
Use iRIS to maintain customer information.
Maintain knowledge of the companys computer systems.
Be flexible in regards to scheduling needs.
Be punctual for scheduled arrival, departure, and break times.
Be able to work the required days and hours for the position, which is integral to the success of
the role, and may include mandatory overtime due to business and staffing needs, especially
during the peak seasons of the business.
Required Function 3:
Competencies:
Service
o Passionate about delivering excellent service to every customer.
o Keep promises.
o Do what they say they will do to delight customers and achieve our goals every day.
o Understand the customer better than anyone.
o Ensure all activities and decisions make life better for customers.
Relationships
o Value productive, long lasting relationships with our colleagues and customers.
o Communicate well.
o Keep colleagues and customers informed about changes that affect them.
o Listen to peoples needs and concerns, and act on what is concerned.
o Honest, focused and straightforward in conversations.
Teamwork
o Work together to deliver great results.
o Support colleagues.
o Treat colleagues with respect and recognize everyone has an important contribution to
make.
o Trust colleagues to take ownership of and effectively manage customer relationships.
o Make sure colleagues have the support, tools and training to do their job well.
Required Function 4:
Education
Degree/Diploma Obtained Program of Study Required/Preferred
High School Diploma or
Equivalent
Required
Experience
Years of Experience Type of Experience Required/Preferred
0-1 years 0 - 1 year of experience as a customer
service representative or possess a customer
service background
Required Function 2:Some of the benefits to working at *** permanently:
Medical, dental and vision insurance
Paid holidays and vacation days
Career development resources like online
courses & tuition reimbursement
401(k) program with company match
Discounts from select vendors on things
like cell phones
Short-term and long-term disability
Life insurance
Holiday savings program
Performance-based incentive pay
Career progression program to grow
within the organization
Presidents Club: an all-expense paid trip
to celebrate the years top reps
Customer Service Representative of the
Month recognition program
Mentorships and apprenticeships
Events like Customer Service Week,
themed weeks, and holiday activities
Token incentive to cash in for prizes
In addition to competitive wages, we offer a
total rewards package that includes:
We make the workplace rewarding and
enjoyable with benefits like:
B ENE F I TS OF WORKING HE R E
Note: Those who join via a temp/staffing agency receive
credit for the hours they work in terms of benefit eligibility if
they convert to a permenant employee.
WOULD YOU B E GR EAT
IN C USTOME R SE RVI C E ?
Were the North America division of *** Initial, a global leader in route-based services, and one of
the largest pest control companies in the world. *** North America is headquartered in Reading,
PA, with regional offices across the U.S., Puerto Rico and Canada.
The majority of our business is focused on pest prevention and removal. Our specialists visit homes
and businesses to keep them pest-free. We also offer services to help hotels and restaurants meet
standards regarding food safety and operations. Additionally, we make interior environments
beautiful by installing and maintaining plants and holiday decorations.
2 Million
# of requests our customer
service reps manage each year!
Do you like helping people?
Do you have a clear, pleasant speaking voice?
Can you type accurately while listening and
speaking to customers?
Can you remain calm, friendly, and patient in
a fast-paced environment?
Are you computer-savvy and detail-oriented?
Ask yourself these questions to see if our team
might be a good fit for you.
If so, we'd love to talk to you!
Apply today at
https://careers.***-steritech.com
ABOUT OUR COMPANY
Confirming and scheduling service appointments
Answering questions about billing and invoices
Working with people in the office (like the sales team) plus those in the field (like pest specialists)
Understanding the value of our services and suggesting service upgrades
Helping our customers feel confident they've chosen a company they can trust to get the job done •
Last updated on Dec 29, 2020