Operational Standards Lead Analyst

Client - Major Financial Firm
Role - Operational Standards Lead Analyst
Rate - DOE
Location - Tampa, FL
Duration - 6+ Month Assignment (possible extension)

Job Purpose:
Operational Standards Lead Analyst will be responsible for the development and maintenance of the global operating standards and procedures.
This role supports the area of designing standardized processes, writing and instituting operating procedures, and creating reporting scorecards.

Key Responsibilities:
1. Support the Operational Standards Manager to develop and maintain global standard operating procedures for each activity contained within the Book of Work. Support the implementation of these activities in a multi-year, multi-phased environment
2. Develop standard training materials for each activity and support "train-the-trainer efforts, as applicable
3. Support the development of interim tools to document, store, and report on activities performed, including Supplier Relationship Scorecards, Process Activity Scorecards, and Due Diligence scorecards
4. Develop and maintain global standards for the Quality Assurance activities to be carried out for each activity at each site, including operating procedures and interim tools
5. Support the Operational Standards Manager in overseeing each site's adherence to the Global Operating Standards, inclusive of compliance with operating procedures, standard tools utilization, and reporting artifacts
6. Develop strong working relationships with the Site teams and key Client stakeholders to promote excellence in service delivery
7. Support Program Management team to implement productivity and continuous improvement programs

Knowledge/Experience:
Preferred 8+ years of relevant experience in operations, risk management and controls.

Skills:
Excellent communication skills and fluent in English, both oral and written, with the ability to articulate complex and sensitive issues to management
Strong leadership skills with ability to engage and collaborate across geographic locations
Advanced cross-cultural and cross-functional collaboration skills
Excellent presentation and relationship management skills
Ability to organize and prioritize multiple deliverables and tasks
Ability to solve complex issues and apply an appropriate risk management response
Excellent analytical skills and the ability to present information in a succinct format to management
Strong attention to details with a keen eye for process management and documentation
Ability to draft detailed operating procedures, training materials, and tools
Proactive problem-solving and decision-making, with the ability to exercise sound, timely and independent judgment
Proficient in MS Office applications

Qualifications:
BS/BA degree required

Competencies:
Conveys a sense of urgency, with the ability to thrive in a fast-paced, high-energy work environment, with proven ability to meet tight deadlines
Drives issues to closure, persists despite obstacles and opposition.
Well organized when working under pressure
Ability to work and thrive in a flexible matrix organization with focus on cultural diversity
Ability to liaise and network with key business stakeholders
Experience in developing Quality Standards and Quality Control Programs