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Senior UX Researcher

gqjdnwjcebrekv6n9h8rbmzzvmztk50234z9012psk4xgcxd6b4y7ufhtefg6g6v · 30+ days ago

New York, NY, US

$77k+
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Full-time

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Company Profile
Macy's is proudly America's Department Store. For more than 160 years, Macy's has served generations at every stage of their lives. Customers come to us for fashion, value and celebration. Now is an exciting time to join Macy's, Inc. The face of retail is changing, and change requires innovation.

Macy's is the largest NYC based digital retailer and has driven more than ten consecutive years of double-digit growth. We're building a new type of customer-centric shopping experience - at the intersection of content, commerce, and technology - to help customers find and buy products they love.

Macy's digital business is the largest in NYC and has driven 10 consecutive years of double-digit growth. This is a unique opportunity to join a digital business with massive scale that is growing and investing in development. We're building a new type of customer-centric shopping experience at the intersection of content, commerce, and technology to help customers find and buy things they love. As a member of the team, you will be responsible for accelerating the growth, redefining the strategic long-term vision, and help integrate digital technology so our customers have a seamless experience across all of our retail channels.
Job Overview
Macy's Inc. seeks a passionate, team-oriented Senior User Researcher to join its User Experience organization to play a key role in shaping the user experience design for all digital properties across Macy's.com. The Sr. User Researcher plays a key role in gaining user insights that will inform the design of engaging user experiences. Candidates should have a minimum of 5 years of experience researching across digital channels. Strong candidates will have a proven track record of supporting the development and implementation of world class user research studies in a fast paced collaborative team environment, obtaining research findings that solve for business goals and user needs, working and influencing in a cross-functional context, and advocating research and data to inform the design of user experiences. The Senior User Experience Researcher will mentor User Researchers and guide their efforts to align with Macy's strategic vision. The candidate is responsible to perform other duties as assigned.

This position reports to the Director of User Experience Research.

Responsibilities

Plans and conducts user research across channel(s) and domains (business units).
Key role in supporting a human-centered design process to create high quality user experiences.
Designs and conducts quantitative studies, such as structuring and analyzing surveys to evaluate impact of product changes and gather insights at scale.
Designs and conducts qualitative studies, including field observations and interviews, remote and in-person usability studies for existing and future products.
Effectively collaborates with executives, managers, teams, designers, and stakeholders to identify user research opportunities on user-facing products.
Partners with other customer data teams (e.g. consumer insights, analytics, etc.) to ensure user research efforts are coordinated with other customer data teams.
Helps define user success metrics that gauge how well user needs are being met for assigned channel(s) and domain(s).
Develops and conducts quick, generative and evaluative user research studies, including guerilla usability testing, to gauge business (as measured by KPI's) and user success (as measured by user success metrics) of user experience designs.
Invents new and adapt existing research practices as needed, to deliver the insights and knowledge that help teams stay on track and customer focused.
Quickly synthesizes qualitative and quantitative data to develop a better understanding of our customers, give insight into business/user value, and identify potential customer and business risks.
Is a highly effective presenter, communicator, and influencer who can bring the voice of the customer to life.
Helps teams understand customer needs, pain points, attitudes, and behaviors through thoughtful and actionable research that can informing both tactical and strategic efforts.
Serves as a subject matter expert on our customers' behaviors, needs, and values for assigned channel(s) and domain(s).
Mentors User Research team and UX Designers on user research methodologies.

Qualifications

Minimum 5 years user research in all areas of user research (qualitative and quantitative research) across consumer mobile applications and websites.
Bachelor's degree in Human Factors, HCI, Cognitive or Experimental Psychology, Sociology, or related field. Master's degree preferred.
Strong user research skills, including research experience across different methods, with both qualitative and quantitative methodologies.
Highly knowledgeable of implementing a variety of research methods (e.g. guerilla testing, rapid ethnography, contextual. Inquiry, focus groups, surveys, online remote testing, lab observation/logging tools such as Morae, concept testing, usability testing, A/B or multivariate experimentation testing, etc.).
Strong verbal and written communicator with all levels of business leaders; ability to influence and cultivate strong relationships with key business stakeholders and executives in the organization.
Strong ability to communicate and influence product management and user experience designers to incorporate user research findings into product designs.
Solid negotiation skills across a variety of audiences; can successfully advocate among peers and to executive leadership.
Solid time management and prioritization skills; ability to manage multiple projects simultaneously, at various stages of their development.
Must have a strong research portfolio that clearly demonstrates using a variety of research methods to drive decision making in an organization.

What we can offer you

Opportunity to exposure to high visibility/impact projects
First-hand experience to help define the future of online and physical commerce at massive scale
Exciting, challenging problems to solve - you'll never have a boring day at the office
A refreshingly fun work environment where you will collaborate with a smart and talented team
A chance to learn and participate in the growth of NYC's largest retailer

•

Last updated on Feb 1, 2022

About the company

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