Customer Success Manager (f/d/m)

Let's win together

Join Temedica as a Customer Success Manager (f/d/m) and take ownership of the entire customer journey, from contract to value realization. As a key player within our Commercial department, you'll be the frontline contact for Permea, our cutting-edge Software-as-a-Service health insights platform and our service offerings. Collaborate closely with our Product team to bridge customer priorities with product development, ensuring that our offerings consistently meet client needs. Your role isn't just about guaranteeing customer satisfaction; it's about becoming a trusted advisor to our clients and internal teams. Your passion and drive for identifying upsell opportunities, fostering new partnerships, and nurturing client relationships will set you on the path to success in the healthcare industry. At Temedica, we're not just shaping the future of healthcare; we're redefining it. What are you waiting for applying?

Your Role with us

• You advocate for the customer internally and trigger product and feature development to ultimately ensure customer satisfaction and retention.
• You structure and coordinate complex internal (product, engineering, data) and external (medical, commercial, procurement, BI) issues by handling and prioritizing customer requests and projects.
• You keep track of all happenings not only within our customers' accounts but also those affecting their business, such as success or failure of clinical trials of new drugs, M&A, key hirers, cooperations and competition.
• You actively ensure positive Net Revenue Retention, your most important KPI, by identifying and acting on up- and cross-selling opportunities, as well as by managing additional projects and business development initiatives.

What you bring to the table

• You have worked for 2-4 years as a business consultant for life sciences/pharma companies, or within the commercial context of a life sciences/pharma player, where you learned how to manage multiple stakeholders.
• You have an academical background in life sciences, business analytics, or other data-related subjects.
• You are familiar with modern CRM tools such as HubSpot, and adept at both subject-level and business communication.
• You have full professional fluency in German and in English.

What we bring to the table

We use data for the better. We create technology that really helps. At Temedica, we break new ground in digital health and challenge the traditional healthcare model. We believe that individualized treatment is a fundamental right of every patient - so we make it happen! We build medical applications and use artificial intelligence to translate patient behavior into sensible interventions. We also combine our application’s data with data sources from research, social listening and key market providers. Based on a B2B SaaS business model, we so offer novel data monitors that secure previously unknown insights for Pharma and Life-sciences to make personalized medicine reality. Finally!

You want more? There are a bunch of things that Temedica offers its employees - and we’re talking real benefits, not equipment, fruits and drinks. Of course we take care of your daily caffeine and vitamin supply while you perform your work on state-of-the-art devices, but there’s much more that we do to support our Temedicans, for example:

• 150€ monthly subsidiary: For whatever makes most sense for you. Starting after the probationary period, you have the freedom to select where to direct your subsidiary from a wide range of options. Whether it's internet at home, a BahnCard or public transport, Kindergarden subsidy, paid time-off, or even your dream workation, the choice is yours to make. And yes, we've also got your back for the long run. Our company pension scheme offers a 50% subsidy, capped at a maximum of 90€ per month, to proactively support your future financial security and help you save for retirement while maximizing your benefits. Mix and match these benefits to create a personalized package that suits your preferences and enhances your work-life balance!
• Hybrid-work policy: Our hybrid-work policy allows you to work from anywhere within Germany. In your team, you are free to decide when to come to the office and enjoy working and celebrating your wins together. We’re talking 4 days per month here - cool?
• Company off-sites and kick-offs: These events allow you to knowledge-share and gather a better understanding of how to successfully reach our goals. Let us tell you, the food during these events is also worth a shot!

We are happy to tell you more about our benefits and way of working at Temedica in a first call!

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Zuletzt aktualisiert am 19.04.2024