Job Title:Tower Lead (IT POS Support Manager
Location: Duluth, MN 55802
Duration: 6 Months
Job Description:
- Manager Level Role
- IT Support Function for POS
- Provide technology direction to the enterprise support team who provides managed services.
- Drive the health of the platform
- Oversee to ensure that tickets are addressed and resolved
- Ensure SLA's are achieved
- Address any escalations from field
- Dispatch field support to stores for break/fix (spare HW, etc)
- Communicate with Support Deck
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Last updated on Mar 1, 2022