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Tower Lead (IT POS Support Manager

Negotiable
Full-time
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Job Title:Tower Lead (IT POS Support Manager
Location:
Duluth, MN 55802

Duration: 6 Months

Job Description:
  • Manager Level Role
  • IT Support Function for POS
  • Provide technology direction to the enterprise support team who provides managed services.
  • Drive the health of the platform
  • Oversee to ensure that tickets are addressed and resolved
  • Ensure SLA's are achieved
  • Address any escalations from field
  • Dispatch field support to stores for break/fix (spare HW, etc)
  • Communicate with Support Deck

Last updated on Mar 1, 2022

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