Job Title: Sr. Network/System Engineer
Location: Sunnyvale, CA 94086
Duration:5+ Months with Possible extension
Job Description:
The Information Technology Department (ITD) provides secure, reliable, and integrated technology solutions in alignment with the needs and goals of the Client in a timely manner while delivering excellence in customer service. Within the department, the Infrastructure Services Division manages the Client's server and storage platform, network infrastructure, VoIP system, desktops and laptops, emergency, and non-emergency radios, and the operating system for all hardware, desktop applications, and email in a manner that enables Client's Staff to effectively and efficiently support the Client's operations.
Services Requested:
We are currently recruiting for a Sr. Network/System Engineer (temporary assignment) to further enhance our service delivery. The ideal candidate will work as a senior member of the Network Engineering Team and will perform a variety of network support functions for the department, such as troubleshooting routing and switching
problems, network hardware replacement, and IOS updates monitor the network and recommend/implement network enhancements, and ensure network up-time and optimization.
There is a possibility for this position to convert to a term-limited position with the Client (2 years, with the possibility of a 3rd year). The Sr. Network/System Engineer will be required to be onsite during the entire duration of the assignment.
Essential Job Functions:
Plans, designs, recommends, installs, upgrades, and supports data center activities and systems of data, voice, radio, and video network infrastructures, equipment, servers, and applications to achieve optimum performance in accordance with the IT Service Level Agreement (SLA).
Reviews and evaluates technological network-related needs and recommends appropriate solutions; works closely with vendors to ensure complete and successful projects. Troubleshoots, upgrades, or configures network systems or server hardware or operating system issues to determine the cause(s) of failure and resolves problems including relocation of wiring infrastructure and ensuring compliance with warranties and/or specifications.
Performs structured and complex analyses and develops integrated information flow according to documentation related to the area of assignment.
Monitors system capacity and utilization and performance of systems or networks and performs necessary restructuring or recommends expansion.
Upgrades network operating systems, server, and storage systems and configures software.
Researches, designs, and develops security and integrity of network systems to ensure protection from inappropriate access or destruction including disaster recovery and business continuity.
Implements a preventive maintenance routine identifying weaknesses of the current system to determine critical server/storage or networking issues.
Evaluates and monitor cost acquisition of network and server-related items to obtain the best results, meet budget guidelines and ensure system compatibility.
Assists in the development and execution of preventive maintenance programs identifying weaknesses of current systems to determine critical server/storage or network issues, including cybersecurity.
Develops technical system documentation, and training materials and provides training to users and other support staff.
Leads and coordinates IT, departmental, and vendor resources for projects in accordance with the project plan.
Prepares presentation materials for meetings, and documents and follows up accordingly.
Assists in the development and operations of the IT Strategic Plan (ITSP).
Provides input, and recommendations on new technology and solicits technical specifications.
Communicates clearly and concisely, both verbally and in writing.
Assists in the creation of operational procedure manuals.
Sets timelines and expectations for tasks within various project plans.
Provides guidance to team members.
Acts as a liaison between the various divisions within the department along with the client departments.
Provides subject-matter expertise on complex technical issues related to their area of focus.
Required Skills/Experience:
Minimum 5 - 7 years of network/system engineering.
Current CCNP.
Network design and troubleshooting.
Principles and practices of excellent customer service.
Principles and practices of ITSM (IT Service Management) systems include incident/problem management; request fulfillment; knowledgebase; asset management and IT service catalogs.
Network traffic and performance parameters, including understanding telecommunications theory and practice.
Methods and procedures of systems administration and security and integrity maintenance.
Connectivity, system integration, and network design.
Structure development, features, and access including configurations protocol and interfacing.
Current developments and trends of network technologies and/or server/data storage technologies.
Principles and methods of system and storage capacity, physical, virtual, and cloud-based Local Area Network wiring and distribution methods.
Wide Areas Networking Connectivity utilizing T1, T3, and fiber backbone transports.
Advanced cybersecurity practices and procedures.
Office methods, procedures, software, and equipment.
Applicable industry and safety codes and technology standards.
Principles of project management, task completion, and resource management.
Microsoft Office, Microsoft Project, and Microsoft Visio.
Team formation and execution; how to motivate teams.
Cost-benefit analyses to recommend the most effective solution.
Additional Skills/Experience:
Communicate effectively, both orally and in writing; translate between technical and non-technical terms.
Identify, analyze, and define administrative and technical issues, collect information, establish facts, draw valid conclusions, and make appropriate recommendations.
Effectively organize, prioritize, and follow up on work assignments to meet established deadlines.
Proven excellent customer service skills.
Provide technical advice and consultation to City staff in person, online, over the telephone, or by email.
Identify, analyze, and resolve customer/user problems; take appropriate corrective action to problems; research technical materials to provide solutions to problems, or refer problems to appropriate staff.
Identify, analyze, and resolve customer/user problems; take appropriate corrective action to problems; research technical materials to provide solutions to problems, or refer problems to appropriate staff.
Effectively interpret and explain applicable processes, regulations, information technology protocols, and hardware/software application solutions to users; listen and communicate information to persons with a diverse background of knowledge and experience.
Establish, maintain, and promote positive and effective working relationships with employees, other agencies, public officials, and the public.
Demonstrate initiative and exercise good judgment in the performance of duties.
Respond to cybersecurity issues and remediate them in a timely manner as instructed.
Recognize, set, and follow priorities to meet deadlines.
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Last updated on May 12, 2023