Trainer/Helpdesk

DSA is seeking a highly qualified Trainer/Helpdesk to join our team in Annapolis, MD.

Required Qualifications

• Bachelor's Degree or Associates in computer science or related field with additional 4 years' experience.

Desired Qualifications

• Expertise with Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Excellent communication skills, both oral and written
• Excellent analyzing and problem solving skills
• Strong organization and time management skills
• Adept at diagnosing and resolving technical issues
• Excellent customer service skills

Key Responsibilities

• Responsible for creation of all user documentation for training and ongoing support of end users.

Many of DSA's positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. DSA is proud to be an Affirmative Action/Equal Opportunity Employer. DSA is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding, or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state, or local laws. DSA requires background checks, where permitted, by law. DSA is an E-Verify Employer.
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Last updated on Nov 9, 2023