***Lower Rate Level on Rate Card applies - (USD)70/hr max***
Responsible for Training user on ITSM/Remedy based system for Incident/problem/change/release/asset/configuration/ management.
Lease instructor lead training as needed. additional duties to help support customer care role, Communication and release management.
Skills:Ability to Deliver Instructor Led and/or Hands-on training via face to face or virtual training
Candidate should have the ability to deliver an engaging and animated classroom training experience
Should have knowledge on the BSM suite specifically the ITSM processes.
Candidate should also have experience with appropriate learning technologies and industry best practices for instructional design and training delivery.
Should also have the ability to train and guide new trainer in a train the trainer approach in support of upcoming deployments
Ability to capture knowledge and share knowledge in simplified form
Ability to take an instructor led Curriculum and transform/translate content into engaging, interactive, and effective content for both in person and hands on training.
The ideal candidate will be able to develop course materials that effectively convey critical knowledge and expertise to diverse audiences on a global scale.
Ability to work with a cross-functional team, program liaisons, subject matter experts and other stakeholders to ensure learning and development needs are aligned with the client's business need
Ability to collaborate with vendors and local eLearning teams for translation, testing and publishing of training materials
Should have the ability to provide how-to product and roll-out Support
Will be responsible for content Management to ensure accuracy and updates of the course content and use of functionality for relevancy of course offerings and the creation of Training Plans and Storyboards
The appropriate candidate should be able to analyzes and improve technical documentation for use in training and support as needed
Perform basic project management for assigned training projects
Must be flexible and organized with the ability to multitask in order to fulfill the needs of various application deployments that may take place simultaneously
Education:NA
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Last updated on Sep 17, 2015