Service Manager

Our client is currently seeking a Service Manager to join a well-established, family-run SME based in Brackley. Reporting directly to the Managing Director, you are responsible for overseeing efficient operation of our Engineers & Office-based Customer Service Team

Responsibilities:

-       Team Management

o   Manage and Lead a team of Engineers & Customer Service representatives.

o   Maintain a collaborative and positive work environment that encourages innovation & continuous improvement.

o   Motivate team members & work alongside Department managers to keep operations & mission aligned.

-       Technical Support

o   Oversee technical operations & assist when needed.

o   Ensure timely responses to customer inquiries & service requests

-       Customer Service

o   Define and uphold service level agreements, go above and beyond customer expectations.

o   Maintain & build relationships with larger customers

Requirements

• Leader and a team-player
• Take ownership and create a culture of trust and accountability
• Challenges the status quo and work well in high-pressure situations
• Exceptional prioritization and time management skills
• Strategic and proactive, think and plan ahead to give the Service team the tools they need to be successful
• Strong technical aptitude, and a great interest to acquire in-depth knowledge about the business, product portfolio, customer base and service provision
• Self-aware, flexible and open-minded
• Keen mental agility, analytical thinking, hands-on problem solving, and a customer-service mindset
• Advocate of the Service team and customers

Benefits

• Starting Salary 35,000K
• Quarterly Bonuses
• Holiday entitlement of 21 days per annum + bank holidays

Last updated on Mar 27, 2024