Critical Supply Coordinator
Onsite
About the Job
This is a Full Time W2 position, no subcontracting or C2C.
Overview:
DataSoft Technologies is seeking a Critical Supply Coordinator for our client in Woodcliff Lake, NJ.
Responsibilities:
- Responsible as group function o provide administrative support to the Parts Logistics Operations team, specifically Material Master, Critical Supply although will support other Parts Logistics Operations teams as capacity allows.
- Responsible as a group function to execute clear communication activities with all internal, external, and international stakeholders regarding parts supply for all Technical Actions and all relevant NSC functions.
- Responsible as a group function to provide all dealers timely support in ordering and allocating parts and all relevant NSC functions.
- Responsible as a group function to maintain effective collaboration networks to ensure a seamless supply chain and all relevant NSC functions.
- Compile various data analyses accurately and in a timely manner to support the Material Master, Critical Supply team focusing on: part supply plans actual vs planned, actual vs forecasted demands, proactively identifying specific parts and processes requiring attention.
- Expeditiously process and resolve technical action IDS tickets received by dealers to maintain our Customer’s loyalty to Group brands.
- Protect the safety of our Customers by executing established dealer allocation strategies for all Technical Action parts (i.e. recalls, service actions, class actions), ensuring vehicles are repaired as quickly as possible and in accordance with regulatory requirements.
- Escalate and inform Parts Logistics Management of part availability issues and material flow challenges.
- Enter outbound sales orders on dealer behalf resulting from IDS tickets, parts escalations, extraordinary circumstances.
- Support effective internal communications by maintaining up-to-date shared files on MS Teams for all Technical Actions (i.e. overall supply requirements, VDC supply requirements, actual vs forecasted supply plan, etc.).
- Manage dealer backorders involving Technical Action parts according to the specific status of each part number.
- Execute daily monitoring of approximately 300 Technical Action part numbers. Monitoring criteria include: stock on hand, stock in-transit, quantity on open purchase orders with supplier, inbound shipment ETA’s.
- Prepare adhoc reporting across all technical campaigns.
- Performs other related duties as required.
- The Material Master, Critical Supply team is integral to Customer safety and Brand image, and as such requires continuous proactive monitoring, effective collaboration with stakeholders, and execution/adaptation of distribution strategies and processes.
- Due to influences outside of Group control (i.e. geopolitical climate, supply chain labor strikes, energy shortage in Europe, global semi-conductor chip shortages), global supply chains continue to be disrupted and unpredictable which directly impacts our ability to serve our Customer’s and ensure their safety.
- Supply chain disruptions prevent securing part supply in a timely manner risking Group exposure to personal injury, property damage or vehicle repurchases at a Group cost of $74,000/vehicle.
- Whilst the service parts assortment grows and becomes increasingly technical, our supply chain becomes more complex with supplier-specific and/or service part number-specific supply challenges that must be managed independently.
- This role will generate actionable data analyses for Management to make informed decisions for pro-active Technical Action part supply engagement and ensuring parts availability.
- Position requires continuous cross-functional collaboration within the Group and maintaining a broad knowledge of our current supply chain performance to ensure word-class service to dealer network.
Qualifications:
Bachelor's Deg in Logistics/Supply Chain Management, Business Administration or Vocational certification/relevant experience in Auto Industry - Candidate will use SAP to research and answer dealer inquiries submitted through company's ticketing system named IDS (Integrated Dealer Support), entering orders into SAP system on dealer's behalf, compile various data analyses and reports.
Candidate must have experience in the Automotive Industry knowing car parts and worked at/with a Dealer.
Must have advanced Microsoft Excel skills/data analysis experience.
Should be familiar with SAP data entry and advanced formulas in Excel.
Must be highly organized and self-sufficient and a clear communicator.
Candidate should have experience with SAP data entry tools and experience using a Parts Catalog within automotive industries.
Must have 4-5 years experience in inventory management, supply chain operations or logistics, Automotive experience.
About our Company
DataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include:
Paid Holidays/Paid Time Off (PTO)
Medical/Dental Insurance Group
Accident/Critical Illness Insurance
Life Insurance
401 (K)
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Last updated on Nov 6, 2023