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 Interview: Phone and skype ( Locals Highly Preferred )

Description:


Description
Our client is looking for a Cisco Voice Engineer for a major health care provider in downtown San
Francisco focused around Cisco Voice/UC solutions. Role involves collaboration on a daily basis with
technical experts (who are remote) to resolve client needs and issues. In addition to the items listed
below, the candidate should be able to demonstrate superior customer service, excellent
interpersonal and communication skills, relationship management and the ability to prioritize
effectively.
Duties & Responsibilities
Perform initial triage of all incoming requests
Provide client with status updates and issue resolution
Understanding and utilizing customer service software
Document and update knowledge base
Perform network readiness and telephony assessments
Implement and support Unified Communications solutions for clients based on industry best
practices
Provide knowledge transfer and detailed design/operational documentation to clients
Provide quality assurance documentation review and peer review on projects
Develop and maintain relationships with clients and internal teams
Experience and Abilities
5+ years of related IP Telephony/Network administration and support experience
3+ years of related experience in consulting environments, working with Cisco Unified
Communication design and implementation
Experience to include some of the following:
Cisco Unified Communications Manager/Call Manager
Cisco Unity/Unity Connection
Cisco Contact Center Express (UCCX)
Cisco Unified Presence
Cisco Emergency Responder
Cisco Unified Mobility
Cisco Unified Communications Manager Express
Video

Last updated on Jun 8, 2016

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