SEARCH Group Partners, a premier recruiting firm, is looking for Customer Success Manager for one of our SaaS clients located in Chicago, IL. This is a hybrid position, working in the office 3 days a week.
Here are a few things you'll likely find yourself doing in this role...
- Develop and execute a comprehensive Customer development strategy to establish and nurture long-term relationships with key Customers.
- Collaborate with cross-functional teams, including sales, marketing, and product development to define Customer requirements and align solutions with Customer needs.
- Conduct market research and analysis to identify Customer opportunities, competitive landscape, and industry trends.
- Negotiate and finalize Customer agreements, ensuring mutually beneficial terms and conditions.
- Serve as the main point of contact for assigned Brands, building strong relationships and providing ongoing support and guidance.
- Drive Customer engagement by developing joint marketing initiatives, co-branded collateral, and demand generation activities.
- Collaborate with Customers to identify and pursue new business opportunities, develop joint value propositions, and close deals.
- Track, report, and take action on Customer adoption, usage, and other key metrics, providing regular updates to senior management and stakeholders
Here's what you need to have...- Bachelor's degree in business, marketing, or a related field.
- Proven experience in Customer development, business development, or strategic alliances, preferably within the technology or software industry.
- Deep understanding of the QSR industry, including its dynamics, key players, and emerging trends.
- Strong network of industry contacts and an ability to quickly establish credibility with potential Customers.
- Excellent negotiation and communication skills, with the ability to influence and build consensus at all levels of an organization.
- Strong analytical and strategic thinking abilities, with the capability to identify partnership opportunities and develop innovative solutions.
- Results-driven mindset with a track record of meeting or exceeding revenue targets through successful Customer engagements.
- Ability to thrive in a fast-paced, entrepreneurial environment and adapt to changing priorities.
- Self-motivated, proactive, and able to work independently with minimal supervision.
- Travel will be required to meet with Customers and attend industry events.
- Comfortable with autonomy, resourcefulness, and flexibility in a fast-paced environment.
About SEARCH Group Partners:
SGP provides professional talent acquisition and consulting services. The services we offer include temporary, temporary-to-hire, permanent placement, executive search, consulting, interim management transitions, on-site solutions, outsourcing, talent development and human resources. SGP believes in and understands the importance of investing time into both our clients and candidates. We know what it takes to forge successful, professional, long-lasting relationships and partnerships. We represent an exclusive network of professionals and take the time to get to know every one of our clients and candidates personally. At SEARCH Group Partners, we celebrate and support diversity and are proud to be an Equal Opportunity & Affirmative Action employer. In order to comply with federal regulations, we maintain records of the race and gender of applicants. For this reason and this reason only, we ask that you indicate your gender, race and ethnicity. If you do choose to answer these questions, this information will not affect your being considered for employment opportunities for which you are qualified. •
Last updated on Nov 6, 2023