SEARCH Group Partners is seeking a Patient Acess Supervisor for one of our clients located in Lehi, UT. This is an in-person role leading a team of Patient Access specialist. Job Summary: As a supervisor for our Patient Access Team, you will be responsible for the operational efficiency of our team responsible for procuring medications through drug manufacturers and for enrollment of patient members in drug savings programs. Your team serves as our patient members' advocate, and to guide them through the complex world of prescriptions to help them obtain medications in a cost-effective and timely manner. You will provide oversight in helping members get their medications through drug manufacturers in order to help meet organizational and operational KPIs, and to ensure customer satisfaction. Here are a few things you'll likely find yourself doing in this role... - Directly manage, coach, and mentor a team of Patient Access Specialists, whose primary responsibility is to help members apply and enroll into patient assistance
- Recruit and hire new team members
- Lead training and onboarding for all new team members
- Provide day-to-day supervision, support, and escalation path for Patient Access Specialists on your team
- Manage team to meet target KPIs associated with our patient advocate teams
- Ensure efficient allocation of operational center resources and maintain high performance standards
- Identify and drive areas for operational process improvements to support scale
- Cross-functional collaboration with other departments
Here's what you need to have - At least 2 years of management experience in a health care setting
- HS diploma or GED or equivalent work experience
- Previous experience helping patients/members with healthcare
- Experience in conflict resolution
- Passion for mentoring and helping team members with career pathing and skills enhancement
- Solutions-oriented problem solver driven by creating operational efficiencies
- Excellent written and verbal communication skills
- Experience working at a fast-growing startup is a plus
- Previous experience with patient drug advocacy is a plus
- Previous experience with healthcare, pharmacy benefits, and/or claims processing a plus
Benefits Summary: - Highly competitive wellness benefits including Medical, Pharmacy, Dental and Vision Insurance. We pay up to 90% for you and your family.
- Flexible Spending Benefits
- Discretionary Time Off
- 401(k) Retirement Savings Program
- Commuter Benefits
- Paid Parental Leave benefits
- Professional development and training opportunities
About SEARCH Group Partners: SGP provides professional talent acquisition and consulting services. The services we offer include temporary, temporary-to-hire, permanent placement, executive search, consulting, interim management transitions, on-site solutions, outsourcing, talent development and human resources. SGP believes in and understands the importance of investing time into both our clients and candidates. We know what it takes to forge successful, professional, long-lasting relationships and partnerships. We represent an exclusive network of professionals and take the time to get to know every one of our clients and candidates personally.
At SEARCH Group Partners, we celebrate and support diversity and are proud to be an Equal Opportunity & Affirmative Action employer. In order to comply with federal regulations, we maintain records of the race and gender of applicants. For this reason and this reason only, we ask that you indicate your gender, race and ethnicity. If you do choose to answer these questions, this information will not affect your being considered for employment opportunities for which you are qualified. •
Last updated on Jul 10, 2023