Customer Service Technician

National Recovery Technologies (“NRT”) located in Nashville, Tennessee, is a leader in designing, manufacturing, and installing optical sorting technology.  Since our inception in 1981, our people have been industry thought leaders and technology innovators, focused on quality of manufacturing and a strong commitment to customer service.  An equipment manufacturing and engineering company, NRT provides cutting edge sorting solutions to the recycling industry. NRT is a world leader in waste and recycling sorting and automation technology deployed worldwide. NRT also has the world’s largest installed capacity in PET plastic reclamation plants.

NRT is looking for a Northeastern United States/Philadelphia, PA area-based Customer Service Technician to join their team.

In this position, you will be responsible for delivering superior and timely service support to customers worldwide while maintaining the highest level of customer satisfaction in the industry. You will provide technical support for all NRT system components including computer, robotic, electro-mechanical, mechanical, and pneumatic systems. Additionally, you will be responsible for warranty support, customer training, site inspections, customer expedited service and parts solutions for project installations.

If you have these qualifications, knowledge, skills, and abilities...

• Associate degree preferred
• 3-5 years’ experience in a technical role or field service role involving electrical and mechanical systems (or an equivalent combination of education and experience)
• Working knowledge of TCP/IP network infrastructure, routing, and general Ethernet topology
• Proficiency in MS Office, particularly Word and Excel required
• Previous experience in PLC programming and troubleshooting automation equipment preferred but not required
• Experience with robotics, specifically ABB, a strong plus
• Excellent customer relations and interpersonal relations skills including a high degree of diplomacy
• Command of the English language required, and bilingual is a plus
• Ability to clearly communicate technical ideas verbally and in writing to various audiences
• Strong root-cause analysis and problem-solving skills, high attention to detail
• Ability to work effectively in a team environment
• Upbeat, positive, high energy with a “can do” attitude; reacts well under pressure
• Highest level of reliability and dependability

And are interested in these responsibilities...

• Traveling up to 80% of the time domestically and internationally, both by air and car
• Troubleshooting, performing repairs and modifications on mechanical, electrical, or software aspects of equipment at customer sites
• Remotely monitoring NRT systems to ensure optimal product operations at customer sites
• Interfacing with customers on-site to deliver product and service training
• Documenting all customer related activity including installations, preventive maintenance, and service visits; closing all issues prior to departing a customer’s location and ensuring any next steps are identified for follow up
• Assisting in the start-up, installation, and testing of new equipment
• Instructing personnel at customer sites on the safety, proper operation, and preventative maintenance of equipment to improve efficiency and customer productivity
• Assisting with the development and maintenance of technical documentation including operator’s manuals, service manuals and training materials
• Capturing and providing feedback to R&D, Engineering and Manufacturing groups to improve product performance and serviceability
• Providing after-hours and on-call support when assigned

You will receive...

• Competitive pay
• Comprehensive benefits program including but not limited to Medical, Dental, and Vision Benefits
• Paid time off and paid holidays
• 401(k) Plan with company match
• Tuition reimbursement

Please visit our career page at (www.JoinBHS.com) to apply and learn more.

Work Opportunity

NRT will only employ those who are legally authorized to work in the United States. Currently, we do not offer VISA sponsorship or transfers at this time, unless specifically noted in the posting.

NRT participates in the E-Verify program.

Equal Opportunity Employer

NRT is an Equal Opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information, and other legally protected characteristics.

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Last updated on Aug 16, 2024