Job Title: Customer Service Representative 1
Location: Tyler, TX 75701
Type: 6+ Months Contract
Job Description:
The customer service representative will be responsible for daily verifications operations. The representative will be responsible verifying patient information in the facilitation billing and collections activities. They will analyze and resolve benefits and insurance information. The representative will be responsible for handling a minimum of 10 verifications within a day. Typical volume of patient verifications is 20-30 a day. The representative will be spending 90% of their day on the phone making verification calls. Experience working within a call center is a plus. Someone with experience performing admissions or verifying benefits within a healthcare setting is also a plus. Candidate must be able to utilize two computer monitors and work within Microsoft Office applications- Word, Excel, Outlook, ect.
EDUCATION: High School Diploma or GED required
EXPERIENCE AND REQUIRED SKILLS:
•1 – 2 years' related experience.
•Good computer skills with working knowledge of word processing, spreadsheet and email applications.
•Detail oriented with good analytical and organizational skills.
•Good interpersonal skills with the ability to work cohesively within a team environment.
•Possess a positive, enthusiastic and energetic attitude.
•Excellent oral and written communication skills to effectively communicate with all levels of management
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Last updated on Mar 6, 2018