Team Leader

• Act as a role model for staff
• Maintain exceptional level of customer service and handle escalated patron issues in the absence of the Associate Supervisor
• Contribute to the training of satellite office staff to ensure they understand and follow procedures
• Ensure the Service Center is clean, organized and all equipment is functioning properly
• Ensure timely communication of essential information to Associate Supervisor and to Satellite Office Supervisor
• Assist in creating a positive work environment that fosters a healthy team relationship
• Assist with auditing and required reports (e.g. Daily Walk-in report) as needed as well as order supplies
• Process applications for walk-in patrons.
• Perform account maintenance, including account changes, transponder changes, recertifications, additional tag requests, replenishments, adjustments, and statement requests
• Assist in the reduction of Production backlog (i.e., web applications, add tag requests, etc.)
• Prepare work to be couriered
• Ensure daily cash outs and deposits are completed accurately
• Ensure the assets are properly controlled and safeguarded
• Assist in opening and closing the office as needed
• Meet standards
• Perform other duties as directed by management and supervisory staff 
• Additional Duties that May be Required:
• Assist in manning live sign-ups
• Work at other facilities 

Last updated on Feb 8, 2016