Duties:
"ob Summary:
Inpatient Hospitality Coordinator serves as a liaison for patients and families in their assigned area. They
promote a gracious welcome, willingness to problem solve and assist families, as well as ensure that all families
feel welcome, cared for, and valued. As an expert in family facing amenities, the Inpatient Hospitality
Coordinator will proactively engage patient families to ensure that families are aware of hospital information,
technology, and resources available to them, as well as support them in leveraging those resources. They will
establish meaningful relationships with patients, families, and staff and work collaboratively to ensure that
experience is optimized.
Job Functions:
Hospitality Engagement- Serve as a non-clinical point of contact for families and visitors to Client
including but not limited to:
Maintain knowledge of hospital and surrounding area to assist families
Greeting newly arrived patients and families upon their arrival
Orient families and visitors to the hospital, including anticipated needs unique to families of the
assigned area
Escort families to areas within Client and assist with discharging patients
Enhance Patient Family Experience by:
Partnering with staff in assigned area and utilizing feedback to identify areas of improvement
Proactively reporting observed issues or gaps in service.
Actively taking ownership of the patient family experience in assigned area
Ensuring that patient experience is maximized by maintaining the highest level of service standards
that are aligned with the expectations of Client.
Assisting in onboarding and training of new staff
Assisting in the development and organization of training programs, workshops and initiatives to
advance the Department of Family and Visitor Services
Participates in tasks, initiatives and/or committees that support departmental operations and
enhances one's professional development.
Daily Operations
Engage with all patients and caregivers in assigned areas to offer a premier patient family experience
Ensure adequate supply of all FVS related materials in assigned space including but not limited to:
Patient Family Facing Technology
Hospitality Amenities
Informational Materials
Maintain a presence in assigned area and assist as needed
Provide coverage as needed across all areas of FVS operations to support the patient family
experience
Respond to patient and family issues and complaints to ensure timely resolution and escalation as
necessary
Education:
Required Education:
-High School Diploima/GED
Required Experience:
-Customer service experience
Preferred Education:
-Associate's/Bachelor's Degree
Preferred Expereince
-Customer service experience in a healthcare setting
-At least 3 years of customer service experience
Languages:
English( Speak , Read , Write )
Skills:
Able to serve as a champion of Client ICARE values
-Promote teamwork to achieve Client's mission and values
-Excellent oral and written communication skills.
-Ability to prioritize and complete duties in a timely and organized manner
-Performs work according to Client policies and procedures, professional standards of care, and
applicable laws
-Must work with or without supervision.
-Display support for Client mission and safety goals, abide by all measures of infection prevention
guidance, including hand hygiene
City: Philadelphia
Schedule:
Start Date: 09/11/2023
End Date: 02/16/2024
Hours Per Week: 40.00
Hours Per Day: 8.00
Days Per Week: 5.00 •
Last updated on Aug 16, 2023