Salesforce Administrator

The Salesforce Administrator leads the configuration and administration of the Salesforce platform to support and advance our mission. The Salesforce platform is used across the university to support critical research administration processes, investigator-led and program-wide research endeavors, and other core functions.

Working as part of the Salesforce Competency Center within the Application Development and Integration group, the Salesforce Admin partners with peer developers, business analyst, and architects in delivering the highest quality Salesforce applications, establishing patterns, standards and best practices, and maturing the Salesforce ecosystem. 

• Serve as a primary system administrator for multiple Salesforce orgs & environments
• Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
• Complete regular internal system audits and prepare for upgrades
• Manage Salesforce data feeds and other integrations
• Coordinate the evaluation, scope and completion of new development requests
• Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities
• Assist in training of new users, and grow the Salesforce skill set across the organization
• Effectively act as the liaison between our users, vendors and the application development teams
• Work independently with members of the user community to define and document development requirements
• Perform fit-gap analysis between Salesforce functionality and client requirements
• Translate business requirements into Salesforce solutions that best leverage the Salesforce platforms and products
• Provide a detailed level of effort estimates for proposed Salesforce solutions

Skills & Requirements

Qualifications
• Bachelor's degree required
• A minimum of 2 years of Salesforce Administrator experience
• Strong understanding of the Salesforce platform and products
• Certified Salesforce Admin
• 3-5 years of experience of Salesforce Admin experience
• SF Administration including object configuration, Page Layouts, security, user profiles, workflow, validation rules, reports and dashboards

Last updated on Nov 1, 2024