Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.
Why This Role Is Important to Arcadia
Arcadia continues to grow and expand its portfolio of solutions to enable our customers’s strategic roadmaps in Value Based Care and Population Health Management. Ensuring we provide our clients with the resources they need to successfully adopt the latest functionalities of our platform is of upmost importance.
You will be engaged very closely in making this happen. In this position you will focus on three key areas: onboarding and continuing enablement for our Customer Management teams, content creation for internal and external enablement, and leveraging technology to provide learners diversified ways of learning. You will be part of the training and enablement team and work with stakeholders across the organization.
What Success Looks Like
In 3 months
- Good understanding of the Arcadia platform, value-based care concepts, and how we deploy and serve our customers.
- Solid handling of our existing LMS
- Integral member of the Training and Enablement team (owning specific projects beyond core focus area)
- Clear understanding and hands on experience of onboarding flow for Customer Management team members
In 6 months
- Clear ownership of onboarding and continuing enablement for Customer Management.
- Design actionable roadmap and framework for ongoing improvement
- Secure close partnership with SMEs (product and professional services) to share understanding of content creation needs based on product roadmap
- Key participant in piloting new learning solutions
In 12 months
- Executing on roadmap for both onboarding and continuing education
- Notable improvements in onboarding experience for new hires
- Have strong relationships across the company to leverage SMEs
About Arcadia
Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our
website.
Protect Yourself
If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our
website.
This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.