PS Operations Analyst II

Build your future with Sovos.

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.

At Sovos, we're dedicated to more than just solving compliance challenges – we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!

Don’t worry if you don't check all the boxes – apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

The Work You'll Do:

As a Professional Services Operations Analyst, you will collaborate closely with the Unclaimed Property Consulting, Professional Services, Managed Services, Sales, and Finance teams. Your role is to provide essential support, maintain systems, and manage processes and data for the Consulting team. Additionally, you will ensure the timely delivery of premium reporting deliverables through administrative support.

More specifically, you will:

• Support the Consulting and Professional Services teams by creating Statements of Work (SOWs).
• Set up projects in Cloud Coach for new clients and additional service requests, enabling Consulting and Professional Services teams to manage projects efficiently.
• Prepare accurate utilization and billing reports for senior leadership on a weekly/monthly basis.
• Collaborate with the Finance and Consulting teams to optimize the use of Cloud Coach for time tracking, capacity planning, and invoicing.
• Ensure accurate and timely monthly billing data is provided to the Finance team.
• Provide user support for Cloud Coach, including ongoing training to improve usability and efficiency.
• Assist with Consulting support and training, maintain documentation, and accommodate ad-hoc user requests.
• Implement and enforce processes and tools to maintain the integrity of Cloud Coach data.
• Manage reporting tools and respond to ad-hoc reporting requests as needed.
• Serve as a liaison between departments, ensuring consistency and accuracy of information across systems by understanding the Consulting model.
• Perform tasks necessary to distribute client deliverables for annual compliance efforts.
• Track and monitor contracts approaching expiration, working with Legal to ensure timely updates.
• Track and monitor client budgets, notifying clients when additional work or resources are required.
• Provide cross-functional support and assist management with projects as needed.
• Prepare data, analysis, and presentations for the Executive Leadership Team (ELT) and the Board of Directors on a monthly and quarterly basis.

What We Need From You

• Bachelor’s Degree in Business Management or a related field, or equivalent experience.
• Experience with Salesforce and Cloud Coach is required.
• Strong analytical and quantitative skills, with the ability to identify trends and propose solutions.
• Proficiency in the Microsoft Office Suite, particularly with advanced Microsoft Excel skills.
• Experience in project management and training is preferred.
• Strong organizational, multi-tasking, and time management skills.
• Excellent communication and presentation skills.
• Ability to build and maintain effective working relationships both internally and externally.
• Self-motivated with a commitment to continuous learning and professional development.
• Ability to lead and participate actively in team-based projects.
• Ability to handle and protect confidential information.
• Due to client contractual obligations, the successful candidate will be asked to clear a background check, including drug screen

What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!  Our Total Rewards Packages Include a variety of ways to improve your way of life.  Including:

• Flexible Time-Off
• Comprehensive Health, Dental and Vision benefits
• 401(k) with employee sponsored match
• Bi-Weekly Meeting Free Days
• Mentoring Programs
• Globally recognized Training and Development programs
• Tuition Reimbursement, Time off to Volunteer, Charitable Giving Match, and more!

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees.  We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law.  At Sovos, all employees are encouraged to bring their whole selves to work.

 Company Background

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos’ cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100+ countries – including half the Fortune 500 – trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.

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Last updated on Sep 16, 2024