Have Copilot read job descriptions and extract out key info you want to know. Click "Analyze All" to try it out. Click on the Copilot's gear icon to customize the prompt.

Desktop End user Support

kfjdnwm9vckxcygpmixhby0c19xnk203bbvwjh85uau0bl2ff7abwjm0vpw2r8ro · 30+ days ago

Williston, ND, US

Negotiable

Full-time

Continue

By pressing the button above, you agree to our Terms and Privacy Policy, and agree to receive email job alerts. You can unsubscribe anytime.

Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for worlds leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing experts can help you find the best job for you.

R Desktop/End User Support
Williston, ND
Contract
Onsite

General Description
As a member of the End User Support team, the incumbent, with a minimum of 5 years technical experience is customer service oriented and provides timely and high quality technical support to customers. A Technical Certification (Microsoft/Client/Dell) and Strong understanding of Client based Operating Systems would be an added advantage on this role.
2.0 RESPONSIBILITIES: 2.1 Operational

Responsibilities:
Provide customer facing end-user support that includes - Break-fix support for Laptop, desktop, tablets and associated hardware peripherals - IMAC support including large scale/bulk office moves/re-stack activities (all moves) - Support for Operating System, base load software, MS Office suite and other business application - Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs - Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries - Support for the Mobility devices (IOS/iPhone/IPads) - VIP and home-based office (HBO) user support

Manage the ticket queue in remedy system and ensure they are resolved and closed within the defined service level maintenance

Respond to end-user requests for updates on ticket status and promptly follow up as needed.

Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)

Perform managed print service invoicing/meter read/polling report verification

Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs

Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.

Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support

Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.

Provide On-call support if required outside business hours on a rotational basis 2.2 Health and Safety Responsibilities:

Take every reasonable precaution to protect the health and safety of fellow employees, themselves and any other person at or in the vicinity of a work site; as well as, cooperate with all persons involved to that end.

Read, understand and comply with the companys safety policies, rules, procedures and practices.

Notify management of any unsafe or harmful acts or conditions that may impact health, safety or the environment.

Promptly report to management all incidents, including injuries, illnesses and near misses.

Observe general principles of incident prevention and participate in the requirements of the safety program.

Use devices and wear PPE as per regulatory requirements and HCLs standards.

Refrain from causing or participating in harassment or violence.

Operate, use or maintain all tools and equipment in accordance with established or accepted procedures and practices.

When performing work on behalf of HCL on a clients work site, abide by the policies, rules, and procedures that are stipulated within the clients safety program.

Cooperate with any person exercising a duty imposed by the provincial OHS Act, Regulations or Code.

Comply with the provincial OHS Act, Regulations and Code.

Set an example for good safety conduct.

For more information and other jobs available please contact our recruitment team at careers@tekfortune.com . To view all the jobs available in the USA and Asia please visit our website at https://www.tekfortune.com/careers/ . •

Last updated on May 19, 2023

About the company

kfjdnwm9vckxcygpmixhby0c19xnk203bbvwjh85uau0bl2ff7abwjm0vpw2r8ro

More jobs at kfjdnwm9vckxcygpmixhby0c19xnk203bbvwjh85uau0bl2ff7abwjm0vpw2r8ro

Analyzing

PM - Testing

Chicago, Illinois

·

30+ days ago

Sr. SAP Payroll Functional Consultant$74k+

California

·

30+ days ago

Warranty Management Functional Consultant$82k+

·

30+ days ago

RN-Med Surg/Tele Adult - Nights$82k+

Glenwood Springs, Colorado

·

30+ days ago

SAP PEO

Irving, Texas

·

30+ days ago

More jobs like this

Analyzing

Cisco ISE resource

9

9xjdnwf8nt489qdiu4ab0qq7clsnet01f27n6pjaxju02yq1u697ou3dvfougsq9

Pleasanton, California

·

30+ days ago

Remedy Support Engineer

C

crjdnwsnowo2i4nz45b1teboszrxlg0351vr73gpqw7yanury9u287prckhdnkww

Fort Worth, Texas

·

30+ days ago

IT - SYSTEM ADMINISTRATOR

F

fancandy

Boulder, Colorado

·

30+ days ago

Technical Support Analyst 2

B

b6jdnwcpcemgg8el3r9winlpunj8hc038b1vkhowrzxn9gitznreodi38t7rirkp

Richmond, Virginia

·

30+ days ago

Network Engineer, Senior

A

acs

Warrenton, Virginia

·

30+ days ago

Lead IT Analyst-2 (712761)

R

rsjdnwc9jel4i3xyjsm3m8vnhrmayk037bphn44zg3i1bl3dcjtqhqlclsisinpr

Maryland Heights, Missouri

·

30+ days ago

Firewall Engineer - HYBRID

A

ahjdnw6naaqu5zclvlpbx8xzy1dy4y0104r0fu53mxaky16oh03vtwnfabv5seow

Harrison Township, New Jersey

·

30+ days ago

Sr. HRIS Analyst

0

01jdnwg028j5z7sqr5v2kknizydum00361uo9lv9r7k3dur17h5v7wx2rj64vu35

Mountain View, California

·

30+ days ago

AWS Architect

B

b8jdnwfetm91aeh4xxktytk2xff310011dbi7c94iwf3w4g8qka7cjkc4daepyd7

·

30+ days ago

Information Technologist- Service Center Technician

avjdnwvktc8z3bx6l3wwkvfirw921o01dc13686pl8p2ms6rppml7fy62a3w25ra

Richland, Washington

·

30+ days ago

For job seekers

Job searchSearch millions of jobs

LaunchpadNew

Resume to business

Cover Letter StudioGenerate a cover letter

Add to ChatGPTFind and discuss jobs

For employers and recruiters

Resume ScreenerOrganize and rank candidates

Talent PipelinePre-order

Source top talent

Promote a jobReach more candidates

For everyone

Referral programEarn 30% commission

Get mobile appBrowse anywhere

Jobs API

Become a partner

Developed by Blake and Linh in the US and Vietnam.

We're interested in hearing what you like and don't like! Live chat with our founder or join our Discord

Changelog

🚀 LaunchpadNov 27

Create a site and sell services based on your CV.

🔥 Job search dashboardNov 13

Revamped job search UI with a sortable grid, live filtering, bookmarks, and application tracking.

🫡 Cover letter instructionsSep 27

New Studio settings give you control over AI output.

✨ Cover Letter StudioAug 9

Automatically generate cover letters for any job.

🎯 Suggested filtersAug 6

Copilot suggests additional filters above the results.

⚡️ Quick applicationsAug 2

Apply to jobs using info from your CV. Initial coverage of ~200k jobs in Spain, Germany, Austria, Switzerland, France, and the Netherlands.

🧠 Job AnalysisJul 12

Have Copilot read job descriptions and extract out key info you want to know. Click "Analyze All" to try it out. Click on the Copilot's gear icon to customize the prompt.