Job Title: Senior Administrator Location: Toronto, ONDuration: 12+ Months Daily Responsibilities:- Ensure timely and accurate acceptance, validation and preparation of client instructions before delivering to Cash Processing Teams
- Create, review and, where needed, update desk operating procedures and identify and resolve reoccurring problems to ensure corrective actions and proper procedures are put in place
- Ensure compliance with all policies and procedures currently in place, and identify any gaps in processes that might increase risk and highlight to management for remediation
- Ensure second level review is completed on identified processes within the team and issues or potential problems are immediately escalated to management for resolution
- Develop an understanding of assigned clients and their unique requirements, processes and structures and ensure continuity of client service by providing colleagues with ongoing cross-training on accounts and bespoke processes
- Share knowledge with team members to assist in the resolution of more complex problems
- Contribute to the success of the department by supporting and assisting other team members in meeting daily deliverables
- Validate client instructions against pension plan specific processes and procedures and identify instructions that fall out of normal scope for escalation
Must have skills:- Strong working knowledge/experience in the financial services industry, specifically in pensions, custody and client reporting
- Demonstrated ability to work successfully in a fast-paced, high stress environment
- Knowledge of Canadian pension regulation
- Detail oriented, with issues escalation and resolution skills
- Proficiency in MS Office including experience using Excel macros
- French Language.
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.” •
Last updated on Nov 16, 2023