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We are looking to hire a high-energy ServiceNow Administrator to join an established team focusing on a ServiceNow implementation. As part of this team, you will be responsible for identifying incremental improvement activities relating to IT Infrastructure Library (ITIL®)-based processes, and articulation/discernment of desirable and achievable results relating to those processes.

You will serve as a go-to expert for process and workflow enhancement activities; ensuring that requirements are met through sequenced activities, inputs, and outputs; and are measurable and manageable.
Required Skills:
  • 8 - 10+ years' experience in continuous process improvement methodologies including ITIL®, business process re-engineering, and/or quality management initiatives
  • Significant demonstrated experience with ITIL® business process reformation, re-engineering, and project management activities, with extensive Incident, Problem, Knowledge, Change and Configuration Management knowledge
  • Expert level experience in ServiceNow CMDB Implementation and Administration
  • Expert level in Performance Analytics and Reporting
  • Experience working with/leading process reformation teams
  • Knack for uncovering and recommending timely and high-impacting enhancements to day-to-day processes
  • Desire to develop complex strategies to overcome cultural resistance to process-driven change
  • Experience facilitating quality improvement efforts
  • Excellent verbal and written communication skills
  • Excellent leadership and problem-solving skills
  • Experience with ServiceNow required, experience with Remedy is a plus
Desired Background:
  • ServiceNow Certification (e.g., Advanced System Administration, Certified System Administrator, etc.)
  • Experience migrating from Remedy to ServiceNow platform
  • ITIL® V3 Expert Certification and/or Project Management Professional (PMP)® Certifications
  • Sales and/or delivery experience with IT Service Management and/or Enterprise Management technologies and services.
  • Experience with Cross functional systems Integrations
Education
  • BS degree in Computer Science, Computer Information Systems + 8-10 years of experience

Last updated on Jul 19, 2016

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