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ServiceNow Administrator

ipjdnw7f5napvetweqr2ziz9mno8hm0423sbqrczl5q6rasimprbblk5rouuuujo · 30+ days ago

Herndon, VA, US

Negotiable

Full-time

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They need to have exp with the Procurement Module.

We are looking to hire a high-energy ServiceNow Administrator to join an established team focusing on a ServiceNow implementation. As part of this team, you will be responsible for identifying incremental improvement activities relating to IT Infrastructure Library (ITIL®)-based processes, and articulation/discernment of desirable and achievable results relating to those processes.

You will serve as a go-to expert for process and workflow enhancement activities; ensuring that requirements are met through sequenced activities, inputs, and outputs; and are measurable and manageable.
Required Skills:

8 - 10+ years' experience in continuous process improvement methodologies including ITIL®, business process re-engineering, and/or quality management initiatives
Significant demonstrated experience with ITIL® business process reformation, re-engineering, and project management activities, with extensive Incident, Problem, Knowledge, Change and Configuration Management knowledge
Expert level experience in ServiceNow CMDB Implementation and Administration
Expert level in Performance Analytics and Reporting
Experience working with/leading process reformation teams
Knack for uncovering and recommending timely and high-impacting enhancements to day-to-day processes
Desire to develop complex strategies to overcome cultural resistance to process-driven change
Experience facilitating quality improvement efforts
Excellent verbal and written communication skills
Excellent leadership and problem-solving skills
Experience with ServiceNow required, experience with Remedy is a plus

Desired Background:

ServiceNow Certification (e.g., Advanced System Administration, Certified System Administrator, etc.)
Experience migrating from Remedy to ServiceNow platform
ITIL® V3 Expert Certification and/or Project Management Professional (PMP)® Certifications
Sales and/or delivery experience with IT Service Management and/or Enterprise Management technologies and services.
Experience with Cross functional systems Integrations

Education

BS degree in Computer Science, Computer Information Systems + 8-10 years of experience

•

Last updated on Jul 19, 2016

About the company

I

ipjdnw7f5napvetweqr2ziz9mno8hm0423sbqrczl5q6rasimprbblk5rouuuujo

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