Key Responsibilities:- Craft the strategic vision for the product experience by creating concepts and prototypes that drive strategic alignment
- Collaborate with Product Management to define best-in-class customer experience, approach, and vision for key customer facing initiatives
- Lead and own end-to-end design process of product features and iterations, drive design requirements
- Independently identify opportunities where research can inspire, optimize or evaluate the design
- Structure customer research in partnership with the UX research team
- Develop insight-driven design with clear POV to make strong recommendations
- Deliver design solutions that drive competitiveness
- Autonomously leads and motivates cross-functional teams throughout the entire life cycle of product development
- Define and measure metrics to track customer satisfaction specific to leading initiatives
- Champion design thinking philosophy throughout the organization
- If necessary, coordinates with outside vendors to ensure their work is delivered on time and on scope
Qualifications:
Education/Experience:
6+ years relevant professional experience required, BS/BA degree required, Graduate studies preferred
Communication Skills:
Must be able to clearly communicate, sell, persuade at all levels of management, up, down and across organization
Design Specific Skills:
- 5+ years of experience in one or more of the following areas: user experience, information architecture, or creative design
- Internet and retail experience strongly preferred
- Strong analytical, prioritization and negotiating skills
- Usability and customer-focused design experience required
- Passionate about building great user experiences and solving customer and business problems
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Last updated on Jan 31, 2022