An Effectual Cloud Operations Lead is a member of the Cloud Operations/Modern Cloud Management (MCM) team that specializes in providing 24/7/365 AWS support to customers. You are instrumental in managing Cloud Support Technicians, optimizing performance, and ensuring the reliability of customer AWS cloud environments. An Effectual Cloud Operations Lead is a "Brand Ambassador" and will stay current on leading practices to deliver high-quality, well-architected solutions to customers and ensure customer satisfaction. The Cloud Operations Lead will collaborate with cross functional teams and report to the Director of Cloud Operations.
The Cloud Operations team works 24/7/365 monitoring and responding to incidents and customer requests and following change management. In this customer forward team, there is a need for constant communication and knowledge sharing. Help identify and implement customer, process, and documentation limitations is key to continuous improvement.
Salary Range: $100,000-$130,000
CA ID: IT10000493C
"Salary ranges provided are for informational purposes only and may vary depending on factors such as experience, qualifications, and geographic location. The final salary offer will be determined based on your skills and alignment with the role requirements."
Location: Remote or hybrid option
#LI-Remote
The travel requirements for this position may vary depending on our needs. You should be prepared to travel domestically as necessary. Travel frequency and duration will be communicated in advance, allowing for proper planning and coordination. Typically, travel may include attending conferences, client meetings, training sessions, and other business-related events. The ability to travel is essential for fulfilling the responsibilities of this role and supporting our organization's goals and objectives.
Full-time employees are eligible to participate in our employee benefit programs:
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The work is generally performed in an office environment. Physical demands include sitting, keyboarding, verbal communication, written communication. Employees are occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended anytime at the sole discretion of the Employer. Duties and responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Effectual Inc. is an EEO employer and does not discriminate on the basis of any protected classification in its hiring, promoting, or any other job-related opportunity.
•Last updated on Aug 13, 2024
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