<p>Our client, an online casino platform, is looking for a <strong>Customer Service Agent - Swedish</strong> Speaking to join their team in Pietá, Malta. This company is well known for the wide range of casino games they offer, as well as their innovative features and commitment to delivering a top-tier gaming experience for their players.<br></p><p>The company is offering a salary of <strong>€25K</strong> and the role is fully office-based.</p><p><strong>Role and Responsibilities</strong></p><ul><li>Provide prompt solutions to players in a professional manner</li><li>Identifying and supporting players in an issues that they encounter</li><li>Providing detailed information to customers about products, policies, promotions etc</li><li>Updating customer accounts</li><li>Understanding, guiding, supporting customers in responsible gambling</li><li>Understanding AML (anti money laundering) and report suspicious activity</li><li>Collaborating with Fraud and Payments Team</li></ul><p><strong>Education, Skills and Experience</strong></p><ul><li>Proficiency in Swedish at a C2 or native level</li><li>Fluent in English both written and spoken at a C1 level</li><li>Good listening skills with an emphatic approach</li><li>Excellent organisation and time management skills</li><li>Detail orient and able to handle stressful situations with a positive attitude</li><li>Willing to work on shift basis</li></ul><p><strong>About the role</strong></p><ul><li>Competitive remuneration</li><li>Relocation package to Malta including flight tickets and 2 weeks accommodation</li><li>Health and dental insurance</li><li>Wellness allowance</li><li>Daily breakfast and lunch</li></ul><p>Apply with your CV in <strong>English</strong>, please</p><p><br>*JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU. We act on behalf of numerous clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent</p> •
Last updated on Oct 11, 2024