<p>We are looking for an experienced VIP manager, for the Slovenian market, who absolutely LOVES working within the iGaming industry, engaging with players, and who is extremely results-oriented. </p><p>Being a native <b>Slovenian speaker</b> is a requirement for this role, as you will be chatting with VIPs, creating promotions, and handling phone calls. Therefore, your communication skills must be top-notch.</p><p>Basic salary from €26-42K + comprehensive bonus scheme of up to €5K/month if you hit your KPIs! The role is office-bound in Limassol, Cyprus. </p><p><strong>Role & Responsibilities</strong></p><ul> <li>Engage with VIP clients via chat, email and phone</li> <li>Develop and sustain solid relationships with VIP client</li> <li>Assess and resolve clients' issue</li> <li>Meet VIP players for streamed and live event</li> <li>Evaluate and provide feedback on various segments relating to KPI performanc</li> <li>Meet or exceed KPI target</li> <li>Take active part in developing and implementing VIP programs and initiatives</li></ul><p><strong>Required Skills & Experience</strong></p><ul> <li><strong>Native in spoken Slovenian</strong></li> <li>Native / C2 level communication-skills in written <strong>Slovenian</strong></li> <li>Fluent communication skills in English, both written and spoken</li> <li>2+ years' proven track record of working with B2C VIP management within igaming / online casino operations</li> <li>Experience of working also with Sportsbook players would be an asset</li> <li>Previous<strong> experience</strong> of working with <strong>VIP</strong> players on the <strong>¨Slovenian</strong> market in igaming is a <strong>non-negotiable</strong> requirement and the basic salary will reflect experience</li></ul><p><strong>About this role</strong></p><ul> <li><strong>Office-based</strong> in Limassol (<strong>no remote flexibility, only late shifts can be worked from home</strong>) </li> <li>Up to <strong>€42K gross starting salary</strong></li> <li>Comprehensive <strong>bonus </strong>scheme of up to <strong>€5000/month !!!</strong></li> <li>No night shifts </li> <li>Shifts are scheduled between 09:00 and 02:00</li> <li><strong>Late shifts can be worked from home</strong></li> <li>A range of benefits</li> <li>You can earn more than <strong>€100K</strong> in this job incl bonuses!!!</li></ul><p>Apply with your detailed CV in English, please</p><p><br>*JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU. We act on behalf of numerous clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent</p> •
Last updated on Oct 9, 2024