Customer Service Representative

<p>

<strong>About AmbitionCo</strong>:<br />AmbitionCo is renowned for its

industry-leading technological solutions. Yet, at our core, we prioritize our

customers' experience. Our customer service team is the backbone, ensuring

that each interaction reflects our dedication to excellence.

</p>

<p><strong>Responsibilities</strong>:</p>

<ol>

<li>

Respond to customer inquiries via phone, email, and chat in a timely and

professional manner.

</li>

<li>

Resolve product or service problems by clarifying the customer's complaint,

determining the cause of the problem, selecting and explaining the best

solution, and expediting correction or adjustment.

</li>

<li>

Maintain customer records by updating account information in our CRM system.

</li>

<li>

Contribute to the team effort by accomplishing related results as needed.

</li>

<li>Generate sales leads and upsell products/services where possible.</li>

<li>

Handle customer complaints, provide appropriate solutions and alternatives

within the time limits, and follow up to ensure resolution.

</li>

<li>Follow communication procedures, guidelines, and policies.</li>

<li>

Take the extra mile to engage customers and ensure a positive customer

experience.

</li>

<li>Stay informed about new products, services, and promotional offers.</li>

<li>

Participate in training sessions and team meetings to enhance knowledge and

performance.

</li>

</ol>

<p><strong>Qualifications</strong>:</p>

<ol>

<li>High school diploma or equivalent; college degree preferred.</li>

<li>

Proven customer support experience or experience in a client-facing role.

</li>

<li>Strong phone contact handling skills and active listening.</li>

<li>Familiarity with CRM systems and practices.</li>

<li>Excellent communication and presentation skills.</li>

<li>Ability to multi-task, prioritize, and manage time effectively.</li>

<li>Empathetic with a passion for helping others.</li>

<li>Aptitude for problem-solving and decision-making.</li>

<li>Comfortable working in a fast-paced environment.</li>

<li>Bilingual or multilingual capabilities are a plus.</li>

</ol>

<p><strong>Benefits</strong>:</p>

<ul>

<li>Competitive hourly wage with performance-based bonuses.</li>

<li>Health benefits and paid time off.</li>

<li>Comprehensive onboarding and continuous training.</li>

<li>Opportunities for career advancement within the company.</li>

<li>Employee discounts on AmbitionCo products and services.</li>

<li>A supportive and inclusive team environment.</li>

<li>Access to wellness and employee assistance programs.</li>

</ul>

<p>

AmbitionCo is dedicated to creating a diverse environment and is proud to be

an equal opportunity employer.

</p>

Last updated on Oct 25, 2023