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ICONMA @ Cruise : Assistance Advisor

9bjdnw2mlhip8doaz2t0q9w4wphk960418ms6mtfp5oxvgnr76bfafpnr8c62y27 · 30+ days ago

Scottsdale, AZ, US

$18-23 / hour

Full-time

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Pay Rate Range: Night Shift - $18.00-$23.00/hr. on W2
https://www.youtube.com/watch?v=zD8KMDNLJjU

Assistance Advisors at client provide vehicular assistance and exemplary customer support before, during and/or after driverless trips.
This group is responsible for providing feedback to Research and Development (R&D) groups at client.
Support vehicle passengers with all issues that might occur before, after and/or during their ride
Troubleshoot technical issues faced by autonomous vehicles and human passengers.
Aid client fleet of driverless vehicles in navigating their surroundings.
Write up details of scenarios requiring additional support by client Engineering team.
Maintain a helpful and calm composure in simple or difficult situations, while always providing first-rate customer support.
Recognize patterns and properly categorize support issues.
Support product testing for various engineering groups.

Physical Demands:

Ability to sit or stand in a dimly lit control center for up to eight hours per shift.
Ability to use keyboard, mouse and screen for up to eight hours per shift.
General Vision: Requires the ability to perceive the nature of objects by the eye.
Near Vision Acuity: Clarity of vision and ability to recognize features at 20 inches or less with or without corrective glasses/contact lenses.
Field of Vision: Ability to observe an area up or down, left or right while eyes are fixed on a given point.
Depth Perception: Three-dimensional vision. Ability to judge distance and space relationships to see objects where and as they are.
Visual Accommodation: Ability to adjust focus.
Color Vision: Ability to identify colors, including distinguishing red and green.
Speaking: Ability to give detailed spoken instructions to other workers accurately, loudly or quickly
Hearing: Ability to hear, understand and distinguish speech and other sounds (such as alarms and sirens) through in-person speech, earphones/headphones, and telephone
Able to view flashing lights on a screen without risk of seizure.
Ability to keep calm and perform well under pressure.
The above physical demands describe the general nature of work being performed of the role and are not intended to be an exhaustive list.

Requirements:

One year minimum of direct work experience in a customer-facing role via written and verbal modes of communication.
Ability to focus on monitoring a vehicle via software tooling.
Strong oral/written communication and interpersonal skills.
People who thrive in this role will be flexible, adaptable, dynamic, and collaborative.
Candidates should have strong attention to detail along with the ability to adapt on the fly to evolving situations.
Currently holding an active, valid regular driver's license from state where based
Successfully complete a background check, drug screen, and DMV Motor Vehicle Record check, as required by the local market (which might include Department of Transportation drug testing)
Professionalism and sound judgment are always required, as well as the ability to work in a team setting.
Remote Assistance Advisors are expected to understand and respect confidentiality as they may work on projects that involve confidential client information.
Dedication to work through dynamic situations and the ability to keep calm and perform well under pressure.
High attention to detail and strong execution skills.
Comfortable and experienced with software technology, including a large Tech company Suite, Confluence, and CRM tools.
Enthusiasm for driverless cars.
Customer Service Experience.
Arizona: Licensed to drive a motor vehicle in the U.S. for three years, currently holding an active Arizona Operator License Class D or equivalent, and no more than one point on driving record.
Valid regular Driving License or equivalent Driving License from past 3 years.
Quickly exercise a high degree of good judgment and independence.
Think on your feet and be able to handle situations that may be new to you.
Arizona: Licensed to drive a motor vehicle in the U.S. for three years, currently holding an active Arizona Operator License Class D or equivalent, and no more than one point on driving record.

As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.

•

Last updated on Sep 28, 2023

About the company

9bjdnw2mlhip8doaz2t0q9w4wphk960418ms6mtfp5oxvgnr76bfafpnr8c62y27

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