Browse
Employers / Recruiters

Field Services Technician I - Hybrid

dashealth · 30+ days ago
$60k+
Estimation
Full-time
Continue
By pressing the button above, you agree to our Terms and Privacy Policy, and agree to receive email job alerts. You can unsubscribe anytime.

 Recognized as one of the fastest growing companies in Tampa Bay and on the Inc. 5000 list of top privately held companies in the country for 10 years, DAS Health is seeking a full-time, Field Services Technician I in the Boston, MA area to provide on-site technical support to local healthcare clients.  

The Field Services Technician I (FLSA non-exempt role) is responsible for providing proactive onsite and remote technical support to users efficiently and accurately. This role is DAS Health’s front line for solving basic technical problems at client sites and maintaining relevant Service Boards.

Work Environment: Hybrid - Up to 3 days/on-site, 2 days/remote 
Local travel, as needed in the Boston, MA area. 


Responsibilities:

  • Attentive to all client correspondence, notifying them daily about new developments of their service requests.
  • Resolving tickets within required Service Level Agreements.
  • Working and managing assigned tickets until resolved and acquiring help to resolve if needed (Field Service Technician II Escalation and/or Team Lead).
  • Standardize systems, processes, and tools to drive automation and facilitate rapid return to service.
  • Adhere to change management and documentation policies and procedures as it relates to changes, maintenance, configuration management, and upgrading of systems.
  • Create and update existing documentation in IT Glue with necessary client asset information.
  • Implement, troubleshoot, and provide basic level support of internal and client technology:
    • Client networks (firewalls, routers, switches, wifi)
    • Windows server administration
    • PC Applications and OS Issues
    • MSP tools and systems (RMM, antivirus, etc.)
    • Support client onboardings and implementations.
    • Work with 3rd party vendors and vendor applications.
    • After After-hours on-call duties as needed.
    • Other duties, as assigned.

On-Site Client Support

  • Travel to/from customer sites.
  • Perform site assessments, inventories, discovery, and installations.
  • Prep, deliver and install PCs and other endpoints to client locations.
  • Other On-Site client visits, as needed.


Remote Client Support

  • Maintain and work tickets on the appropriate ticketing boards.
  • Maintain and provide basic troubleshooting for backups and maintenance tickets.
  • Identify trends to reduce the recurrence of technical issues.
  • Assist Service Desk with call queue and/or service tickets as required.


Requirements:

  • High School diploma or GED equivalent required.
  • Associates or Bachelor’s degree in IT-related field preferred.
  • Minimum of 1-3 years of experience in a Field Services or IT support position.
  • A+ and Network+ Certifications are preferred.
  • Ability to travel to client sites as needed.
  • Basic Networking Knowledge.
  • Basic Proficiency in Windows Server and other Cloud Based Server Environments (Azure, AWS, and WVD).
  • Basic working knowledge of Microsoft 365 Email and Office Products.
  • Basic working knowledge of Microsoft Windows, MacOS, and Linux.
  • Implement, troubleshoot, and provide Basic level support of client technology.
  • Efficient problem-solving/troubleshooting skills.
  • Self-starter with a professional demeanor.
  • Strong verbal and written communication skills.
  • Excellent attention to detail and organizational skills.
  • Excellent time management skills and ability to multitask.
  • Ability to work as a proactive team member in a remote office setting.
  • Ability to independently and efficiently manage workload with general guidance from Team Lead.
  • Ability to convey technical information to non-technical staff.
  • Ability to work nights/weekends/after hours as needed.
  • Fast-paced learner with 1-2 week training period.
 

What We Offer

For full-time opportunities, we offer:

  • Work Remotely (unless otherwise specified) with Work from Home Allowance
  • Competitive pay with discretionary bonus opportunities
  • Flexible Time Off 
  • Continued Education Reimbursements
  • Company Paid Health Benefits for employees and family
  • 401k with Employer Match
  • Mental Health Services
  • Parental Leave
 

About DAS:

DAS Health is a leading provider of Health IT and management solutions and a trusted consultant to many physician groups, hospitals and healthcare systems across North America. For more than a decade, DAS Health has been bridging the gap between regulatory compliance, business goals and personal service, empowering our clients to deliver more patient-centric care, protect their earnings and increase profitability.

As part of our commitment to the privacy of our job applicants, please review the DAS Health Privacy Notice (https://dashealth.com/Employment-Privacy-Notice/) and kindly acknowledge on your application that you have read and understand the policy. By doing so, you demonstrate your commitment to our values and your understanding of how we manage and protect your personal information. 

Last updated on Oct 24, 2024

See more

About the company

More jobs at dashealth

Analyzing

Lakewood, New Jersey

 · 

30+ days ago

Cincinnati, Ohio

 · 

27 days ago

Boston, Massachusetts

 · 

30+ days ago

Fort Wayne, Indiana

 · 

14 days ago

More jobs like this

Analyzing
Field Service Representative (717159)$60k+
R
rsjdnwc9jel4i3xyjsm3m8vnhrmayk037bphn44zg3i1bl3dcjtqhqlclsisinpr

Boston, Massachusetts

 · 

30+ days ago

Facility Management and Services Technician$54k+
D
dhjdnwh4qm62pb5vm2o4tbd72ej7oa01f47beu0d9d984ckrwi58r2ocg36n82t5

Rural Hall, North Carolina

 · 

30+ days ago

CMS Technician Lead$57k+
3
3djdnw5yqdh8wl3frr5t6561tvvokq01affwpxt3lcutzo4f8yt1aeiy3msk02or

Michigan

 · 

30+ days ago

Facilties Tech- MGR 202$46k+
X
xsjdnwmwsmsb7rjfwzk7n5wurxq3fj0687f9j9en8ki8fecgyg9uiyi3rit9dpy5

Overland Park, Kansas

 · 

30+ days ago

Onsite Service Engineer - Salt Lake City Utah$54k+
L
lcjdnws2e4xh3lsh5adoom5ns6efob034909ytgn0smbilrsc1ydev29wsokgdt6

Cary, North Carolina

 · 

30+ days ago

Field Technician III|2079$84k+
S
svjdnwzkulao5hqo7t0ifgvj8s71sf01d7dtgdstyhdixakxt6ty85zljsdyhgz2

Santa Clara, California

 · 

30+ days ago

Imaging Engineer III - Cath Lab Specialist$53k+
G
gnjdnw4p7dcsh8maybnicg1a02iav20910i4tq2giw4936vpiu8xi6grvip5n9mz

Williamsburg, Virginia

 · 

30+ days ago

Depot Service Engineer$43k+
9xjdnw687b7a7nvvdyut936kpjlgy0023blrozaecads0pdnwppcswnaaku8ji2g

Independence, Kentucky

 · 

30+ days ago

Maintenance Technician (SMT) - 2nd Shift$44k+
3
3bjdnwaxpar6fqztzu6mhx5d0xyrn100fc3iv75z44r9e0v7xa2dz7r3fyz3ex0n

Oldsmar, Florida

 · 

30+ days ago

Imaging Engineer III - Cath Lab Specialist$53k+
Q
qvjdnwj8mtmg0brnad4ae7muzd6az40910uhhlc3t9rgzvdlhfye3yvqj9xk2pyg

Williamsburg, Virginia

 · 

30+ days ago

Developed by Blake and Linh in the US and Vietnam.
We're interested in hearing what you like and don't like! Live chat with our founder or join our Discord
Changelog
🚀 LaunchpadNov 27
Create a site and sell services based on your resume.
🔥 Job search dashboardNov 13
Revamped job search UI with a sortable grid, live filtering, bookmarks, and application tracking.
🫡 Cover letter instructionsSep 27
New Studio settings give you control over AI output.
✨ Cover Letter StudioAug 9
Automatically generate cover letters for any job.
🎯 Suggested filtersAug 6
Copilot suggests additional filters above the results.
⚡️ Quick applicationsAug 2
Apply to jobs using info from your resume. Initial coverage of ~200k jobs in Spain, Germany, Austria, Switzerland, France, and the Netherlands.
🧠 Job AnalysisJul 12
Have Copilot read job descriptions and extract out key info you want to know. Click "Analyze All" to try it out. Click on the Copilot's gear icon to customize the prompt.
© 2024 RemoteAmbitionAffiliate · Privacy · Terms · Sitemap · Status