Have Copilot read job descriptions and extract out key info you want to know. Click "Analyze All" to try it out. Click on the Copilot's gear icon to customize the prompt.

G

Customer Service Manager

g6jdnw8nip4bx2tar9us2dx9tkot2005d9fqb82t4c87ph7vimwf7411au20toln · 30+ days ago

BLR, KA, IN

Negotiable

Full-time

Continue

By pressing the button above, you agree to our Terms and Privacy Policy, and agree to receive email job alerts. You can unsubscribe anytime.

Position Title: Manager –Customer Service Manager (Job Code: CSCS-M4)

Eligibility Criteria:

Years of Experience: Minimum 12- 15 Years

Job Experience: Experience working in a multinational high technology corporation, manufacturing firm, in customer service, order processing & order fulfilment functions

Educational: Degree in the field of Mechanical / Industrial & production Engineering / Master of Business Administration in SCM / Operations

Primary Responsibilities:

Interacts with customers and/or service representatives to handle a variety of pre-sales or post-sales service functions. Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges. Follows up on urgent orders to ensure they have shipped.
Creating and maintaining of Sales Orders, Service Orders & Quotations. Places orders, provides information on part pricing and availability, order status, and delivery information, resolve customer complaints and issues.
Conducts audits of Global orders to ensure accuracy of processing
Analyzes reports and metrics for deviation from plan, reconciles data variances and uses that information to guide the identification of root cause and execution of corrective action activities to deliver system capability, improvement, process redesign & implement changes
Responsible for driving team members with process / tool related troubleshooting
Responsible for driving team members by scheduling and managing day to day floor activities
Macro level process knowledge on repair and refurbish parts replenishment.
Prepare weekly, monthly, and quarterly reports, including KPI's (Key Performance Indicators), SLAs and Operational Metrics
Supports Annual Operating Plan initiatives for Global Spares and is actively involved in continuous improvement efforts
Recruit, assimilate, coach new customer service team members in accordance with LAM guidelines & policies

Mandatory Skills required to perform the job:

Proficiency in SAP R/3 SD Module and Customer Order Processing in product-based industries
Strong knowledge MS office tools like Excel, Word, Power Point, Visio, and MS Access
Demonstration of superior customer service skills. Troubleshoots problems and provide resolution that is both beneficial to the customer and meets Lam's guidelines for resolution.
Lean Management experience is mandatory (Yellow/ Green belt)
Run previously created SAP/SAP HANA reports and takes actions based on report results. Strong analytical, problem solving and system skills
Make recommendations to customers and makes judgment calls based on defined business processes and SAP prompts.
Regularly add valuable contribution to solutions and continuous improvement of the customer service process.
Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients.
Develops customer service department procedures. Liaises between customers and manufacturing, sales, field service, order processing and accounting to resolve status, production, delivery and billing inquiries.
Minimum 4-6 years people management experience

Desirable Skill:

Reading & Writing skills in languages like Mandarin/Korean/Japanese
Experience in aftermarket Spares Operations or Automotive
Understanding of reverse value chain/repair operations
Knowledge on Esker / Winshuttle etc and or previous experience lean/process improvement projects
Prefer experience in aftermarket Spares Operations or Automotive or any service Industry
High energy, strong work ethic, adaptive, able to meet tight deadlines
Proven ability and skill set to analyze, document and improve business processes with sustained results
High level of customer interfacing skills, effective listener, professional and courteous
Excellent verbal and written communication skills, able to communicate cross-functionally
Strong interpersonal skills, with a desire to work as part of a team

Note: Candidates may be expected to work in shift depending on the business need.
Proposed shift timings are 6:00am to 3:00pm & 1:30pm to 10:30pm

•

Last updated on Jan 13, 2022

About the company

G

g6jdnw8nip4bx2tar9us2dx9tkot2005d9fqb82t4c87ph7vimwf7411au20toln

More jobs at g6jdnw8nip4bx2tar9us2dx9tkot2005d9fqb82t4c87ph7vimwf7411au20toln

Analyzing

Customer Service Manager Sr

·

30+ days ago

Fullstack- Java

·

30+ days ago

Program Manager

·

30+ days ago

API Software Engineer

·

30+ days ago

Enterprise Analytics Developer

·

30+ days ago

More jobs like this

Analyzing

Manager Trainee$75k+

5

5535

Burnsville, Minnesota

·

30+ days ago

Product Buying Director, Womenswear

G

gymshark

Solihull, England

·

30+ days ago

Purchasing Associate Manager

K

kyosk

Dar es Salaam, Dar es Salam

·

30+ days ago

Abteilungsleitung DOB, modern women (m/w/d), Fashion€40,000 - €50,000

PERRCON job network · Stellenvermittlung und Arbeitsvermittlung

Würzburg, Bavaria

·

30+ days ago

Head of Operations (w/m/d)

The Bike Club · Fahrräder und Zubehör mieten

Berlin, Berlin

·

30+ days ago

Regional General Manager

Milano Vice / Gaudy Foods · Lebensmittelherstellung und Gastronomiebetrieb

Berlin, Berlin

·

30+ days ago

Teamleiter (m/w/d)

PRO CONSULT Management- und Systemberatung GmbH · Management- und Systemberatung

Neu-Isenburg, Hessen

·

30+ days ago

Agile Master (m/w/d) bei BMW

univativ GmbH · IT- und Projektdienstleistungen

Munich, Bavaria

·

30+ days ago

Niederlassungsleitung (gn) in Bochum

Annette Wittram - AWi Personalvermittlung und Bewerbercoaching · Personalvermittlung, Bewerbercoaching, Jobvermittlung.

Bochum, North Rhine-Westphalia

·

30+ days ago

Senior Global Category Manager Switzerland - (m/w/d) - 100% | Region: Ostschweiz, Bodensee

CONCAPE · Unternehmensberatung, Digitalisierung, Prozessoptimierung

Munich, Bavaria

·

30+ days ago

For job seekers

Job searchSearch millions of jobs

LaunchpadNew

Resume to business

Cover Letter StudioGenerate a cover letter

Add to ChatGPTFind and discuss jobs

For employers and recruiters

Resume ScreenerOrganize and rank candidates

Talent PipelinePre-order

Source top talent

Promote a jobReach more candidates

For everyone

Referral programEarn 30% commission

Get mobile appBrowse anywhere

Jobs API

Become a partner

Developed by Blake and Linh in the US and Vietnam.

We're interested in hearing what you like and don't like! Live chat with our founder or join our Discord

Changelog

🚀 LaunchpadNov 27

Create a site and sell services based on your resume.

🔥 Job search dashboardNov 13

Revamped job search UI with a sortable grid, live filtering, bookmarks, and application tracking.

🫡 Cover letter instructionsSep 27

New Studio settings give you control over AI output.

✨ Cover Letter StudioAug 9

Automatically generate cover letters for any job.

🎯 Suggested filtersAug 6

Copilot suggests additional filters above the results.

⚡️ Quick applicationsAug 2

Apply to jobs using info from your resume. Initial coverage of ~200k jobs in Spain, Germany, Austria, Switzerland, France, and the Netherlands.

🧠 Job AnalysisJul 12

Have Copilot read job descriptions and extract out key info you want to know. Click "Analyze All" to try it out. Click on the Copilot's gear icon to customize the prompt.