Mandate question to ask from Candidate.
What kind of customer engagement/negotiating experience do you have? What is your technical aptitude? Are they comfortable working in various systems? (ie. Excel, Outlook, CRM systems, etc) How many year's experience do you have in a customer centric role? ----------------------------------------------------------------------------------------------------------------------
Global Job Profile
Customer Success Partner
Renewal Advisor
Customer Renewals Executive
Key Areas of Responsibility and Tasks:
In the Customer Renewals Center, our people and our culture are central to our success! Customer Renewals Executives demonstrate skills and knowledge in the area of renewal strategy, deal architecture, customer negotiation and internal navigation of commercial and legal teams. If you're looking for a new challenge, on a growing, impactful, and supportive team, the Customer Renewal Center is the place for you!
As a Customer Renewals Executive, you are responsible for delivering end-to-end renewal execution through partnership with Customer Engagement Executives and the extended account team. You are responsible for interfacing with customers on ***'s behalf to negotiate commercial terms and drive incremental revenue.
You will be responsible for representing *** and will be empowered to know all internal process-related phases of renewals. You will be continuously equipped for success as a subject matter expert in commercial and revenue management principles that are key to ***'s growth. We promote a culture of open dialogue and continuous improvement; in this role we encourage you to voice your feedback to drive improvements within the business.
Renewal Execution Tasks:
Provide end-to-end renewal execution support; maintain knowledge of commercial negotiation, product portfolio and entitlement metrics, and support on transactional steps related to renewals and replacements.
Leverage internal *** networks to navigate cross-functionally and regionally.
Possess knowledge of *** Cloud Terms and Conditions.
Understand and deploy negotiation methods that are mutually beneficial to *** and the customer.
Knowledgeable in commercial metrics and forecasting principles.
The Customer Renewal Center's mission is to reach #Quest4Zero each and every quarter: ZERO churn, ZERO lost, and ZERO slipped renewals. We look forward to talking with YOU about how you can build this culture of success with us!
Requirement for individuals to be located within CRC Service Delivery Center(s).
Experience & Language Requirements
Experience in a customer facing role with ability to influence different stakeholders using strong relationship and communication skills.
Commercial negotiation experience with a proven record to meet or exceed renewal revenue goals.
Ability to work through multiple *** commercial software systems.
Proven ability to organize and prioritize tasks while being process oriented.
Communicate clearly both orally and in written form and proven ability to build strong relationships.
Education
Bachelor's Degree or equivalent comparable experience
Professional Training & Certification
None required •
Last updated on Nov 28, 2023