SAS Helpdesk Analyst

Job Description:

Monitors and responds to all customer requests for assistance, including email, phone and/or the default ticketing system.

Provides support on all product areas and handles all first line requests and customer issues in primary support areas.

Actively pursues problem resolution until the problem is resolved.

Tracks daily operational status of customer issues and provides briefings/updates as needed.

Collects and documents customer requirements for managed service requests.

Performs other duties as assigned.

Education/Experience

Bachelors degree.

One to three years experience in a customer supporting role.

Experience in a 24x7 operational services or support environment