Assistant Branch Manager

The Assistant Branch Manager serves as the secondary leader of a Lioher Center. The Assistant Branch Manager is responsible for providing strong leadership assistance to the Branch Manager by leading a high-performing team in the showroom and warehouse and executing solid sales volumes and operational excellence while ensuring customer satisfaction, maximum productivity and profitability, proper inventory control and compliance with company procedures.

Supervisory Responsibilities:

• Trains qualified candidates for entry-level roles.

• Assists in the oversight of the day-to-day workflow of the branch.

Duties/Responsibilities:

• Maintains and motivates a team through transparent communication, incentives, and passion.

• Supports, models, and enhances seamless customer experience by creating an environment that is friendly, helpful, and knowledgeable for customers and co-workers.

• Implements the commercial practices and processes established in the companies’ CRM.

• Develops, oversees, and maximizes retail budget and product inventory, purchasing, and sales. Stays within budget with respect to controllable expenses and drives profitability.

• Trains the team members in product, processes, systems, and commercial practices and ensures a high standard of development and performance.

• Confirms daily sales reports and cash receipts; ensures monies are deposited regularly, and reports are submitted as prescribed by company policies to the finance department.

• Maintains inventory integrity by supervising the cycle count and inventory counting processes.

• Ensures inventory data is correct by performing spot inventory counts and checks.

• Addresses customer needs and resolves issues, ensuring positive and long-term customer relationships.

• Directs/supervises truck appointments, communicates scheduling and manages scheduling issues.

• Ensures showroom presentation standards are achieved and maintained.

• Maintains high performance standards and holds team members accountable for achieving those standards. Provides regular coaching, feedback, and performance discussions with team.

• Provides internal feedback and process improvement recommendations regarding systems and workflow, ensuring exceptional customer experiences.

• Coordinates facility management and maintenance to guarantee the safety and security of customers and employees.

• Addresses and documents unsatisfactory performance and policy violations of team members through administration of disciplinary action and performance counseling in conjunction with Branch Manager.

• Ensures warehouse is compliant with OSHA standards.

• Other duties as requested by Branch Manager.

Required Skills/Abilities:

• Excellent verbal and written communication skills.

• Proficient in Microsoft Office Suite or related software.

• Organized with attention to detail.

• Works well under pressure and deadlines; ability to multitask.

• Strong leadership and management skills with ability to motivate staff.

• Excellent customer service abilities.

• Ability to develop and maintain budgets.

• Thorough understanding of company policies and practices.

• Fluent in English and Spanish

Education and Experience:

• Bachelor’s degree in Business Administration, or related field highly preferred, but less formal education with more on-the-job experience may be substituted.

• At least two years of retail experience in similar industry highly preferred.

• Experience in kitchen design, preferably with 20/20 Design software.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

• Must be able to lift up to 15 pounds at times.

Last updated on Oct 17, 2024