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Cross Function Services Lead

crjdnwsnowo2i4nz45b1teboszrxlg0351vr73gpqw7yanury9u287prckhdnkww · 30+ days ago

Lincolnshire, IL, US

$102k+
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Full-time

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Visa status: U.S. Citizens and those authorized to work in the U.S. are encouraged to apply.
Tax Terms: W2, 1099
Corp-Corp or 3rd Parties: Yes

A mid-senior level Cross Function Services lead to manage cross functional services like Critical Incident, Problem, Change management, and Reporting. The Individual should have a Min of 10 to 12 years' experience in ITSM process definition, implementation, Operations, assessments, compliance, CSI and quality management.

Technical Skills:
•   Experience on working with different ITSM tools like ServiceNow, Client SM, BMC Remedy
•   Good understanding of Service design and Service Catalogues in Infrastructure Services delivery across multiple technologies
•   Good understanding of CMDB and it's linkages to various ITSM processes
Process Skills:
•   ITIL v3 Expert certification or ITIL Foundations with significant experience or ITIL v2 Service Manager Certification, and have applied knowledge of real-world environments across the service lifecycle (strategy, design, transition, operations, continual service improvement)
•   Working experience on ISO / COBIT / ITIL / Six Sigma / Lean
•   Experience in both Service Support and Service Delivery focus areas in a managed services global delivery model environment
•   Strong consulting background, especially in the ITSM areas would be an added advantage
Behavioral Skills:
•   Constantly looking at ways to drive operational efficiency
•   Strong interpersonal skills and ability to collaborate with multiple internal and external stakeholders, especially at senior executive levels
•   Demonstrated leadership skills to ensure conflict & problem resolution, team motivation, escalation management
•   Participates as a team member and fosters teamwork by inter-group coordination within the various delivery functions across accounts where cross functional services are engaged •

Last updated on Nov 8, 2017

About the company

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