Program Manager, Executive Engagement

About Ping Identity:

At Ping Identity, we're changing the way people think about enterprise security technology. With our innovative Identity Defined Security platform, we're helping to build a borderless world where people have total freedom to work wherever and however they want. Without friction. Without fear.

We call this digital freedom. And it's not just something we provide our customers. It's something that drives our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

We're headquartered in Denver, Colorado, and we have offices and employees around the globe. And we serve the largest, most demanding enterprises worldwide, including over half of the Fortune 100. Because even in the most complex enterprise environments, security shouldn't be a source of anxiety. It should be one of your greatest competitive advantages.

Our Customer Success organization is seeking an experienced Executive Engagement leader to ensure that Ping is engaging executives in our customer accounts and providing strategic, high-impact interactions on a consistent basis and to help the Customer Success team members improve their executive presence.

You Will:

• Report to the Vice President of Customer Success and partner closely with Customer Success leadership
• Manage an Executive Sponsorship and Outreach Program for our top accounts globally
• Develop and roll out a new framework around executive engagement
• Support content curation and agenda building for Ping meetings with different executive personas
• Build and present metrics to manage Ping's engagement with customer executives
• Hold Ping leadership accountable to their participation in the program
• Provide informed executive sponsor assignment recommendations that will best support the strategic engagement within the sponsored account
• Report common discussion themes from customer executive meetings to Ping collaborators
• Assist Customer Success (CS) team with Executive Business Review process and templates, and serve as resource in preparation and coaching the CS team
• Drive cross-functional collaboration with Sales, Product, and Marketing Leadership to enhance our customer relationships
• Support and mentor Customer Success Managers (CSMs) in delivering value presentations to customers

You Have:

• 10+ years experience in program management, process design, account management and similar roles with at least 5 years in B2B Software
• Experience driving executive participation in meetings and quickly establishing trust with senior business leaders
• Experience navigating a complex organization to bring projects from idea to execution fast
• Experience building content for executive audiences with minimal design assistance
• Comfort speaking about topics in Identity and Access Management
• Experience building relationships and trust internally with adjacent teams

Our Benefits:

• Open PTO
• Parental Leave
• Free Healthcare Option
• 401(k) Match
• Generous Holiday Schedule
• Commuter Offset (Denver only)
• Education Reimbursement

Ping Identity is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

 

 

In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

 

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Last updated on Feb 22, 2022