<p>You’ll be responsible for monitoring the product functionality, investigating bugs, working with the CS team, and setting up queries and adhoc data analysis whilst working alongside the product, CS, marketing and engineering teams to make sure the users are getting the best experience possible. As we grow, we will be adding more people to the team. This will allow the successful candidate to refine their role.</p><p><strong>What you'll do:</strong></p><ul><li>Analyse data using SQL </li><li>Provide data extracts, analysis and dashboard reporting to all areas of the business, helping to determine opportunities and support solutions </li><li>Assist the wider business in providing the best customer support they can</li><li>Develop, optimise and action daily operational process controls</li><li>Monitor internal and third-party functionality</li><li>Timely and accurately deliver regular operational tasks and processes </li><li>Investigate,help diagnose and resolve issues</li><li>Automate recurring MI and optimise processes using SQL and Python<strong></strong></li></ul><ul> </ul><ul></ul><p><strong>What we’re really looking for:</strong></p><ul><li>Microsoft Excel / Google Sheets - Basic to Intermediate</li><li>Willingness to learn and drive efficiency</li><li>Numerate with an analytical mind and strong problem-solving skills</li><li>Meticulous with attention to detail</li><li>Proactive with our core value “Make it Happen” in mind</li><li>Fast learning, with the ability to multitask and prioritise workload appropriately</li><li>Smart, with the ability to find solutions independently</li><li>SQL - Basic level</li></ul><p><strong>Nice to have:</strong> <br></p><ul> <li>SQL - Intermediate level (+ knowledge of Python is desirable)</li> <li>You have worked in a tech environment before or have a strong interest in FinTech (think challenger banks, crypto and app-based investing)</li> </ul><p><strong>What we’re really looking for:</strong> ✍️</p><p>Someone with a genuine interest in Chip and is excited about being part of a fast-growing company and our mission to build the investment super app of the future.</p><p>Although we’re in the financial space, and under the scrutiny that comes with it, the current operations team works well together, and even sometimes with a smile. We’re sure you’ve got the right skills, otherwise you would have stopped reading by now, so let us be clear on what will make us want to work with you.</p><p>We want a real person, with interests outside of work, to join our team. You could be a dancer, a gamer, a musician, a parent, a hockey fan, or even that one person that still writes Twilight fan-fiction. Doesn’t matter to us. </p><p>At the interview stages we will be looking for empathy, eq, fun stories, and ability to smile even when things are tough. <br></p><p><strong>PERKS </strong>🎁</p><ul> <li>£30,000 depending on experience</li> <li>Discretionary share option bonus every 6 months</li> <li>Workplace pension scheme </li><li>Private medical insurance </li><li>Season ticket loan</li><li>Cycle to work scheme</li> <li>Free ChipX subscription for UK-based employees</li> <li>We are an equal opportunity employer and value diversity</li> <li>Flexible working arrangements, you would be expected to work from the London office 2-3 times per week</li> <li>Unlimited holiday (policy not to count) ✈️</li> <li>Annual allowance of £1500 used towards your personal development</li> <li>Wellness allowance of £30 per month</li> <li>Company laptop</li> <li>Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup 🚀</li> </ul><p><strong>Our Interview Process:</strong> 📖</p><ol> <li>Video Screen with someone from our Talent team</li><li>Technical interview with some of the team</li> <li>Video interview with the hiring manager</li> <li>Final interview with VP of Operations</li></ol><p></p><hr><p><strong></strong><strong>Our mission is to build wealth for our generation</strong></p><p dir="ltr">Chip started out in 2017 as a clever app to help people save without lifting a finger.</p><p dir="ltr">Fast forward seven years, and now we’ve grown into an award-winning wealth app used by over 500,000 people. And we’re not slowing down.</p><p dir="ltr"><strong>Our vision</strong></p><p dir="ltr">We know planning for your future can be a tedious, daunting task often avoided, so we want to change that. We're building <em>the </em>wealth app for our community, giving them one place for saving and investing.</p><p dir="ltr">We're giving customers control and guidance to effortlessly build their long-term wealth using award-winning tech, while celebrating their achievements along the way.<strong></strong></p><p dir="ltr"><strong>Who we are</strong></p><p dir="ltr">Chip has a creative and diverse team of 180, from all different backgrounds and industries. We’re driven and passionate people, but no one takes themselves too seriously.</p><p dir="ltr">Don’t just take our word for it. We have a few awards under our belt, including Best Personal Finance App at the 2022 & 2024 British Bank Awards.<br></p><p><strong>Our Values</strong></p><p>Be ACCOUNTABLE</p><p>Everything you do matters, Care about the end result, Challenge the norm, Disagree, yet commit to making it happen once a decision has been made, Do the best job possible</p><p>Be BOLD</p><p>Share our Ambition and do your bit to achieve it, Innovate: challenge the norm, break the mould and make it happen, Set goals that truly align with our mission, Do your best for our customers</p><p>Be COLLABORATIVE</p><p>Work cross-functionally - we win as a team, Build strong relationships based on trust, Treat others fairly and respectfully, Hold others to account, Be supportive and inclusive, Have fun together<strong><br></strong></p><p><strong>Equal Opportunities</strong></p><p><em>We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.</em><strong><br></strong></p><p><strong>Note to Agencies</strong></p><p>Chip does not accept unsolicited CVs from recruiters or employment agencies in response to any of our live roles on our career page. Chip will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. Chip explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited CVs, including those submitted to hiring managers, are deemed to be the property of Chip.<br></p> •
Last updated on Oct 28, 2024