Network Voice Engineer

Job Description:

Working experience with Cisco Voice Devices Cisco Unified Call Manager, Cisco Unity, Cisco Contact Center Express, Cisco Voice Gateway, CER and Overhead paging in complex networks

Have a clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices

Have clear understanding on signaling protocols ISDN, SIP, H.323, & MGCP

Configure, install, schedule/validate maintenance, and troubleshoot Phone and Fax including Voicemails, and Auto Attendants

Work & Coordinate with Third Party Providers to assist in Problem resolution of telecommunication Problems & OEMs for resolution

Technical knowledge in Nortel, Tadiran and Legacy PBX

Technical knowledge on recording solutions such as Nice, Telstart

Technical knowledge on Fax protocols

Strong troubleshooting skill on capturing and analyzing voice application logs

Strong interpersonal relationship skills. Strong problem-solving skill

Drive to any location, and be available outside normal business hours, including weekends

Address emergency production issues after hours

Provide guidance and recommendations specific to customer requirements

Provide L3 support to resolve complex and visible production issues as required

Integrating Voice services with other technologies

Hands-on experience in UCCX scripts

Voice Gateways configuration, deployment and troubleshooting.

SIP integrations to 3rd party applications (Tadiran, Nortel, AVP, etc.)

Ability to communicate at all levels of an organization from end-user to senior management about both business and IT needs

Understand network engineering best practices and ability to work independently as well as a team player

Work closely with project management to ensure timelines are met with a high level of client satisfaction

Review reports to ensure all services are completely and successfully delivered. Proactively intervene to correct problems when they are encountered. Use metrics to improve processes

Communicate deviances from plan/scope to ensure projects stay on track and follow change processes and implement accordingly

Ability to prepare and review as-built documentation, operating instructions, worksheet and procedures

Perform other duties as requested

Supports the implementation and maintenance of assigned enterprise infrastructure systems to ensure successful deployment and operation by developing and documenting detailed standards (e.g., guidelines, processes, procedures) for the introduction and maintenance of services

Collaborates with Technology partners to help define and understand target strategies

Evaluates new service options, identifies issues and impacts

Provides post-implementation support, making system enhancements as needed