Role: Customer Resolution Expert
Location: London (hybrid work offered)
Basic: £27,500 + up to £450 per month bonus
About the company:
At Bionic, we're making life radically easier for small business owners. We’re building a one-stop shop for business essentials that’s powered by smart technology and world class human service giving them an experience so good that they trust Bionic to sort all their business needs for them.
To support our continued growth and exciting plans, we’re looking for Customer Resolution Experts to join our Customer Service department to own customer complaint processes to ensure the best customer experience.
About the role
In this role, you will own your customer complaints and work to resolve them. You’ll be a self-motivated individual who is skilled in evaluating a range of evidence to reach a conclusion. Following your investigation, you’ll decide on the most appropriate course of action to resolve the complaint ensuring a fair outcome is achieved for the consumer. You’ll be able to manage multiple cases and work to challenging timescales as well as provide feedback and recommendations to improve Bionics’ customer experience.
Our Customer Resolution Experts work hard to deliver a satisfactory conclusion for both the customer and Bionic, in accordance with complaint-handling procedures and regulations.
Day to Day responsibilities:
As the Customer Resolution Expert your key responsibilities will be:
About you:
You’ll be a passionate, customer-focused team player, able to demonstrate:
The Interview Process
About Bionic Group
Bionic has over 850 people working across three office locations and four businesses; Bionic - London, Bionic Outbound – Luton, Think Business Loans – Chelmsford, and Smart – Field based agents.
We have a high energy work environment wherever the location; you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration, creativity and fun! We’re one team, we get stuck in, we roll our sleeves up and we care about helping each other out wherever we can. We set the highest standards and show up every day to be the best version of ourselves.
Working at Bionic means provides you many opportunities to advance your career, with incredible progression, recognition, and reward.
Benefits
We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks.
Enhance your health & wellbeing 🌱
Taking time away from work 🏖️
Family matters: for the special moments 🏠
Financial wellbeing 💸
Recognition 🌟
Last updated on Aug 20, 2024
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