We are Bionic, the UK’s number one business comparison and switching service. It’s our mission to make it radically easier to run a small business and earn the lifetime loyalty of British businesses. To do this, we combine world-class human service with smart technology and data. This means our tech-enabled experts can quickly match business owners with the best deals on their business essentials – energy, connectivity, insurance, and finance.
We also partner with leading price comparison websites, including Compare the Market, MoneySuperMarket, Uswitch for Business, and Confused.com, who trust us to provide their business energy switching services.
About the Role
We are currently seeking a Commercial Operations Manager to cover maternity leave in our Digital Renewals team. Reporting to the Head of Energy Renewals, you’ll be at the heart of Digital Renewal operations responsible for the bulk renewal of 7k monthly customers.
As the Commercial Operations Manager for Digital Renewals, you will coordinate the monthly renewal cycle and be an integral part of the Renewals business squad. Your mission is to identify areas for process and proposition improvement. You will lead the operational execution of Digital Renewals, produce project updates, presentations, and tracking reports for the team and various stakeholders. Effective communication with multiple teams across the business is essential, as this role operates within a squad framework.
Responsibilities
- Manage the end-to-end renewal process for Digital Renewals
- Identify and deliver on opportunities to improve customer satisfaction, operational efficiency and commercial outcomes
- Communicating with and coordinating cross-functional teams – across sales, commercial, compliance, marketing, product & tech
- Running projects to ‘next phase’ our Digital Renewals proposition and ensure it remains market leading
- Performance analysis - reporting on key metrics e.g. conversion & dropout, and doing deep-dives into renewal performance
- Measuring success vs. KPIs and holding people accountable for quality and task completion to ensure each monthly renewal strike happens both on time and to budget
- Ensure compliance with contractual agreements and service level agreements
- Line manager for Commercial Support Executive to assist on operational aspects of Digital Renewals
Requirements
- Experience in a product ownership, project management, operations or commercial role
- Proven track record of achieving renewal targets and driving revenue growth
- Strong negotiation and communication skills
- Strong attention to detail
- Excellent organisational and time management abilities
- Ability to work under pressure and meet deadlines
- Experience of working cross-functionally
- Analytical mindset with a focus on data-driven decision making
- Proficient with Microsoft Excel
- Experience working with large data sets
Benefits
We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks.
Enhance your health & wellbeing 🌱
- Private healthcare cover
- Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
- Eyecare scheme
Taking time away from work 🏖️
- 22 days annual leave plus the 8 UK bank holidays and 3 additional days between Christmas and New Year
- 1 paid family/religious day of leave per year - following successful probation period
- 1 paid charity volunteering day per year
- Option to buy/sell up to an additional 3 days leave per year
Family matters: for the special moments 🏠
- Enhanced maternity, paternity or shared parental leave
- 2 days off for your wedding upon joining, and up to 5 days after 2 years' service
- Flexible working options & a hybrid work approach
Financial wellbeing 💸
- Auto-enrolled salary sacrifice pension scheme
- Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure
Recognition 🌟
- Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
- Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition
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Last updated on Jul 19, 2024