Sales Support Administrator

Looking to work within a fast-growing and forward-thinking brand, who places as much emphasis on purpose and impact on the planet, as they do on profit? To be part of a fast growing business that is making a positive difference in the world ?

Wild Nutrition are the experts in women's nutritional health and leaders in Food-Grown® supplements. We are looking for a passionate, driven Sales Support Administrator, with great communication and problem solving skills.

Reporting directly into our Head of Trade Sales, You will serve as a point of contact for customers with queries about products, orders and deliveries and provide support for our trade sales team. This role is varied and will involve liaising with key retail customers and providing administrative support to the retail sales team.

This role is open to junior or graduate candidates to develop superb professional experience. With excellent benefits including flexible hours and hybrid working ( 3 - 5 days p/w office based).

If you are a dynamic team player with a positive can-do attitude, who constantly exercises initiative and proactivity - we would like to meet you.

What you’ll be doing

• Provide administration support to the sales team - Support field and office-based team as required.
• Monitor incoming enquiries and ensure they are responded to in a timely manner and input into the CRM system where applicable.
• Assisting and training trade customers in using our trade order portal
• Placing trade orders
• First point of contact for trade customer care
• Liaise with the Logistics department to ensure timely deliveries and resolve delivery issues
• Maintain and update sales and customer records
• Maintain and update trade portal
• Administration support in preparing sales pitches/presentations
• Work in direct contact with all teams across the business including Logistics/Marketing/Finance and with a problem-solving mind to ensure tasks are completed.
• Actively promote Wild Nutrition directly to our customers through regular calls, emails and information.
• Communicate important feedback from customers internally

Requirements

• A Graduate or a candidate with some administrative exposure, whether from education, work or voluntary experience, looking to join a company who are keen to develop you
• Attention to detail and a proactive attitude is essential
• Excellent organisation skills, able to cope with a busy and varied workload with a range of responsibilities
• Good working knowledge of Microsoft products ( especially word and excel) and Google suite
• Excellent communication skills to support and liaise with both your team colleagues and with customers, dealing with wide ranging queries
• Able to prioritise and work to different deadlines
• Eager to develop your career within a business where your hard work will be recognised
• A team player with high level of dedication
• Highly self-motivated with a can-do attitude and the ability to excel within the dynamic demands of a rapidly growing company
• Ideally located a short travel distance from our office in Lewes, Sussex

Benefits

• We operate a hybrid-working policy offering flexible hours and a mix of office/remote working from Lewes
• Summer Fridays
• Generous pension plan
• Private health insurance with mental health cover
• Employee Assistance Programme - including counselling services
• Time given every year to volunteer with a local charity of your choice
• Generous leave package with additional LOS days based on time with the company
• 50% team discount on all Wild Nutrition supplements
• Free Nutritionist consultation
• Be part of a passionate, friendly and transparent culture

Please note we do operate a dog friendly office, only with the friendliest dogs. But please note any allergies or issues in the interview stage so arrangements can be made.

A little bit about us:

"The supplement industry just wasn't where it needed to be, I knew it could and should be better". In 2010, women's health expert Henrietta Norton BSc Dip NT took the leap, resigning from her role formulating for healthcare giants in favour of a natural path. With 17 Years' experience running women's health clinics - and her own experience of overcoming Endometriosis, chronicled in her bestselling book - Henrietta has since devoted hew professional life to Food-Grown® formulations. Today, she and her husband Charlie Norton, so-founders of Wild Nutrition, are disrupting the £300bn supplement industry with their global Food-Grown® movement.

As a brand we have been awarded one of the UK's Best Workplaces for Women 2022 and UK's Best Workplaces for Wellbeing 2023 alongside being recognised as a Coolbrand®. It is not just our brand that is highly respected, but our products too, with award winning supplements changing the life of 10,000s women every month.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.

Last updated on Aug 21, 2024