Workplace Experience (Concierge)
Onsite at Roseville,CA
Extendable Contract position Key Responsibilities:
- Arrange transportation and travel for employees and guests.
- Manage office wayfinding and ensure a professional lobby appearance.
- Track and report visitor volume.
- Provide reception services with a warm and professional demeanor.
- Offer visitor refreshments and engage in storytelling and campus tours.
- Make meal and activity reservations.
- Assist with guest and administrative support, including the preparation of meeting materials.
- Handle shipping and coordinate car detailing and on-site car refueling.
- Manage laundry and dry cleaning services.
- Process gift and package orders as needed.
- Display a warm, friendly, and professional greeting to all entering the property.
- Answer telephone inquiries in a friendly and professional manner.
- Maintain accurate records of service requests and their status.
- Arrange and confirm recreational, dining, and business activities for guests.
- Maintain a comprehensive file of services, including transportation sources, accommodations, and referral contacts.
- Act as the point-of-contact for the facilities team, representing the Workplace Concierge team.
- Follow security and emergency procedures as defined for the property.
- Respond to emergency situations in a calm, efficient manner, summoning appropriate assistance and making necessary notifications in accordance with operating procedures.
- Perform other duties as assigned.
Qualifications:
- Education: High School Diploma or GED required (Bachelor's degree or professional hospitality accreditations preferred)
- Experience: Prior Customer Service experience is essential, with a minimum of 0-1 year in Front Desk, Concierge, or other hospitality roles.
- Communication Skills: You should have the ability to understand and respond to inquiries, maintaining a warm and engaging demeanor.
- Other Skills: Intermediate skills with Microsoft Office Suite, strong organizational abilities, the capacity to work independently, and excellent problem-solving skills.
Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status. •
Last updated on Nov 6, 2023