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Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for worlds leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing experts can help you find the best job for you.


Role:
Location:

Duration:
Required Skills:
Job Description:

Job Description:

Responsibilities:

  • Work with network tower leadership to refine policies and procedures for the network team.
  • Ability to work with multiple and/or shifting priorities
  • Provide highest level of review for network changes
  • Perform changes on high-risk devices in the enterprise (all core network devices, and devices in high-risk environment (data-center)
  • Onsite support for high-risk changes in EDC
  • Cover a certain specific regional area for escalations and support
  • Handles escalations for team, and leads sev1 bridge calls
  • Need to be an escalation resource, someone who spins up quickly on a problem, and is able to drive and issue towards resolution.
  • Adhere to ITIL and service management policies, and direct others
  • Have and know key relations with other towers within the account
  • Must work with architecture to design, and refine network design, and processes
  • Must be part of the manager on-call rotation
  • Available after hours by cell phone
  • Handles ticket escalation, and able to run with complicated and high priority tickets and tasks as assigned
  • Assist and train junior members of the team
  • Audit and perform routine ticket/task/device analysis to validate we are in compliance with standards


Qualifications

  • 7+ years experience with Enterprise Networking engineering or support.
  • 7+ years experience with Telco services, MPLS, Metro Ethernet.
  • Experience with Cisco hardware and command line interface.
  • Demonstrated knowledge and troubleshooting with TCP/IP.
  • Demonstrated knowledge and troubleshooting of Telco services.
  • Demonstrated knowledge of Cisco command line commands.
  • Demonstrated knowledge and troubleshooting of Wireless services.
  • CCNP, CCIE or equivalent experience.
  • ITIL and service management experience.

Soft Skills:

  • Ability to support a 24/7 environment. Off hours/weekends/holidays.
  • Ability to travel. Valid drivers licenses.
  • Willingness to take direction.
  • Ability and provide leadership and training to junior employees.
  • Ability to work independently.



For more information and other jobs available please contact our recruitment team at careers@tekfortune.com . To view all the jobs available in the USA and Asia please visit our website at https://www.tekfortune.com/careers/ .

Last updated on Jan 3, 2023

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