About the Role:

Our client is a global provider of cloud-enabled shared business services that creates long-term value for a privately-held portfolio of customers. The services and solutions that we offer enable our ambitious customers to "amplify their competitive advantage by focusing on doing and scaling what they are uniquely positioned to do best.

As the complexity of our projects are increasing, project management is critical for our Customer Success organization to drive business outcomes, mitigate risks, and ensure effective project delivery. Be the senior level project conductor and facilitate the execution of activities related to project management methodology, executive level professionalism, UAT, training, change management, and user adoption of our services. The position requires significant interaction with cross-functional departments within the organization and excellent communication and relationship management skills.

Project Managers consult and collaborate with leaders and stakeholders across at the organization and our customers to ensure appropriate delivery of activities related to project management, executive communications, and change management governance.

Responsibilities:

• Drive transformation projects of varying size and complexity that focus on measurement and optimization of business processes through the application of modern technologies
• Review, manage, and resolve resource assignments/constraints on projects that support programs. Determine best methods for assessing comprehensiveness and accuracy of project planning and resource requirements
• Deliver projects with customer approved artifacts, scope, schedule and budget while tracking measurements of success (CSAT/NPS)
• Build out and maintain all agreed upon project management artifacts including charters, requirements, end to end project plans, stakeholder approvals process, and notifications in a single source to drive transparency throughout the project management lifecycle
• Drive quality throughout delivery, including QA and UAT. Ensure outputs are thoroughly tested and proven before deployment to customers and transitioned to support
• Build and manage stakeholder relationships (both internal and external), communicating clear and concise messaging to various levels of leadership consistently
• Govern and support the project and program level change control processes in the PMO. Ensure that changes are approved and signed off from leadership
• Govern and be accountable for assigned projects with quality checks, communications accuracy, and delivery
• Develop key relationships with our cross functional teams, customers, and vendors while promoting the firm's PPM processes and tools throughout the organization
• Manage, review and quality check overall project health status, critical path dependencies, project management lifecycle, phase gates, key milestones, issues/risks, success measurements, and variances (schedule, scope, cost) on a weekly basis
• Drive continuous process improvements of project end to end delivery with feedback loops and postmortems
• Drive risk mitigation solutions and recommendations for projects, review risk tracking, and overall governance of the projects risk reporting. Create and manage risk management reporting for leadership reviews and approvals
• Actively drive issues to resolution by holding self and others accountable with timely Go-To-Green action plans
• Maintain best practices for overall project reporting deliverables including project milestones, risks, escalations, dependencies, executive level read outs and steering committee reviews
• Be a leader in the PMO by driving adoption of our processes, PPM tools, end to end delivery governance of implementation plans, training, change management and user adoption. Drive team, customers, and vendor adoption of our shared services standards
• Manage the quality check of our repository of all PMO projects. This includes internal and external artifacts that adhere to PMO governance policies, approvals of requirements, executive communications, training materials, and project data analytics
• Support the end-to-end process by contributing to demand shaping sessions with account management, project requestors and delivery teams

Basic Qualifications:

• Bachelor's degree in Project Management, Communications, Technology, Business Administration or related field
• 3+ years of experience working in a PMO as a project manager or senior project lead
• PMP/ PRINCE 2 certification and/or related coursework in program management, project management, lean six sigma, SAFE Agile, ITIL, and more
• Extensive experience working with 3rd party vendors or contractors to execute a project
• Able to work autonomously while being a team player, driving decisions and influencing change
• Mentor, coach, and provide guidance, team onboarding, and be accountable to adhere to PMO processes and drive adoption of PPM tools across the organization
• Team player able to work effectively at all levels of an organization with the ability to influence others to move toward alignment
• Able to energize a team against a goal, committed to continuous process evolution and improvements
• Substantial communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations. The ideal candidate excels in connecting outcomes, process and execution
• Proficiency with Clarizen, Azure Dev Ops, Jira, Jira Align, Tableau, Confluence, Microsoft PowerPoint, Visio, Word, Excel, MS Project, SharePoint or other related PPM Tools
• Ability to adapt to changes quickly, able to pivot and focus on competing initiatives, as well as manage multiple priorities simultaneously
• Calm under pressure, able to make quick and rational decisions, deliver through ambiguity, while maintaining the project priorities of the team
• Expected travel 20-25%