Scope of work:
Program Relationship Management for IT Services:
- Function as a trusted advisor to Agency leadership for the purpose of providing consultation and recommendations to ensure business IT needs and priorities are being addressed.
- Communicate status updates, project impacts, risks and issues to business partners, OIS executive staff and various stakeholder groups including federal partners and legislators communicate any significant changes in project’s schedules, general issues and concerns and overall progress to executive staff, steering committees, Federal funders and other Federal partners, Legislators and staff, and other stakeholders as needed.
- Provide IT system procurement and contracting consultation and analysis to DAS Procurement, Office of Contracts & Procurement, and business areas involved with and affected by the programs. Consultation includes advice to business areas on the use of contract vehicles (e.g. IT Services Level Agreements, Payment Schedules, Service Orders, Contract Amendments, Change Orders, Cause Notices) to effectively manage contracts and hold vendors contractually accountable. Ensure that program feasibility is continuously assessed and that any associated schedules and cost benefits are reported and used for iterative adjustments. Work with business partners to develop business requirements, draft scope of work, terms and conditions, evaluate existing RFP/contract language. IT procurements are frequently multi-million-dollar procurement; advises when these can be conducted as standard procurement processes, emergency procurements, or special procurements.
IT Vendor Contract Development, Oversight and Relationship Management:
- Provide oversight of IT vendor contracts and manage vendor relationships, as needed by the program.
- Collaborate with IT vendors to ensure understanding business requirements and timelines, and alignment with strategic objectives.
- Work directly with IT vendors to provide direction and support to ensure business operational needs are met and the system is operating as required by contract.
- Assist with and provide detailed information for development, review and updates of required Advance Planning Document, and other materials for submission to the Federal government, State legislature, DAS, DOJ and the Joint Legislative Committee on Information Management Technology
- Ensuring adherence to standards, processes, strategies, goal and objectives to meeting program operational and strategic needs
- Work Closely with key staff to develop and present information and reporting as required by Federal and State partners or as requested by other organization.
- Support contract amendment development and implementation; coordinate with representatives from various businesses, contracting, financial and legal for the purpose of preparing contract enhancements, and amendments.
- Monitor contractor performance for the purpose of ensuring business goals, objectives, and strategic outcomes are achieved.
- Review, analyze and approve contractor’s reports and invoices to ensure accuracy and timeliness; that services level agreements are met, and appropriate resource allocations are occurring; authorize invoices for payment.
- Conduct periodic meetings and vendor evaluations with business stakeholders for the purpose of assessing if their specific program needs were addressed; contractor is meeting their business objectives and maintaining customer service level support.
- Where appropriate, provide leadership for and oversight of formal vendor evaluation process, including the development of evaluation tools and processes.
- Adhere to OAR, DAS and agency contract and procurement policies and procedures.
- Track IT performance metrics against contractual obligations
- Create and modify IT performance metrics to meet the needs of operations
- Assist IT troubleshooting team with incidents and problems related to IT performance obligations and make recommendations as appropriate.
VMO Strategic Development:
- Working with key consultant/research vendors, provide strategi guidance in building VMO processes & capabilities.
- Work directly with high value IT vendors, senior ODHS/OHA executives, DAS, IT oversight, LFO and business partners.
- Research best tools; recommend best contract management software. Ultimately said software will contain all executed contracts as will contracts that are under development but are not yet active. Including clear metrics across all key performance indicators (KPIs) to ensure strong performance management.
- Research, develop KPI, analysis, develop system stand reports, share best practices, which provide leverage to improve vendor performance.
- Handle internal contract-related complaints or disagreements from the business or other internal stakeholders.
- Classify, rationalize, and optimize the vendor portfolio and concentrate efforts on managing the most strategic vendors.
- Create vendor contract, performance, relationship and risk management procedures.
- Inform IT vendor managers/procurement and business operations about information gleaned form market research reports on sourcing methods, products, and potential vendors while conducting vendor analysis.
- Assisting internal alignment with key leadership, IT oversight on vendor management value
- Obtain consistent visibility of vendor engagements and opportunities within the OHA/ODHS including IT oversight agencies.
- Potential outcomes improved contractual performance, additional Service Level Agreements to better manage IT contracts as well as improved terms & conditions.
- Terms and conditions require a long-term effort working closely with DOJ, ultimately leading to IT contract template updates. This is a multi-department effort that requires sensitivity, strong social skills and leading without explicit mandates. Decisions will have impact upon ODHS/OHA, IT oversight agencies, business programs as well as vendors, with potential multi-million-dollar implications.
Cultural Competence:
- Promotes and fosters a diverse workforce and discrimination/harassment-free workplace.
- Recognizes value of individual and cultural differences; creates work environment where individual differences are valued.
- Consistently treats customers, partners, co-workers with dignity and respect.
- Values diverse viewpoints.
- Demonstrates awareness, understanding and alignment with OHA Core Values of Health Equity, Service Excellence, Integrity, Leadership, Partnership, Innovation and Transparency.
- Maintains a work environment that is respectful and accepting of diversity; models expected office professional behaviors.
- Strong relationship and interpersonal skills to be applied when working with programs, executives, and vendors across the entire contract life cycle.
Required skills and experience:
- Excellent oral and written communication
- Strong analytical skills and business acumen
- Superior leadership and management skills
- Excellent ability to translate complex information with various business teams
- Ability to communicate critical information and updates to executive staff and various stakeholder groups
- Ability to develop and maintain working relationships with internal and external partners including legislative and federal partners.
- Ability to manage multiple priorities within tight deadlines and budget
- Experience with vendor engagement and support request management
- Previous experience with enterprise-wide transformational system implementation
- Ability to work inside of a team with strong teamwork skills
- Familiarity Business process redesign and integration
- Familiarity with data analytics, health informatics or implementation of broad-based data-mining systems
- Preferred experience with health care delivery, health reform and/or the health insurance industry
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Last updated on Aug 20, 2024