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Project Manager

ipjdnw7f5napvetweqr2ziz9mno8hm0423sbqrczl5q6rasimprbblk5rouuuujo · 30+ days ago

Pittsburgh, PA, US

$117k+
Estimation

Full-time

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Interview: Phone and skype

UPMC

Description:

SPECIFICS FROM HIRING MANAGERS:

Looking for a very strong & experienced PM Leader
A PM who is a great multi-tasker and is able to take on multiple projects at one time. ( so far this opportunity already has 5 active projects but an additional 5-7 projects are expected in the near future)
A PM who is able to deal with different types of customers and remain professional
A PM who has a strong portfolio
Call Center experience a plus not required
Software Implementation experience a plus but not required
Excellent Vender Management Skills & Decision Making Skills
Detailed Oriented
A PM who is able to take a complex project & present it to higher up level executives
A Structured PM
PMP certification a plus but not required
Very hands on PM who has an understanding of call center technology ( example be able to know the difference between physical server and VMWare) you do not necessarily have to have experience but an understanding
Able to complete a Project Plan in Microsoft

Project background
A dedicated full time project manager is being requested for multiple Contact Center projects. Since internal resources are not available, a staff augmentation is required to obtain a PM resource. There are 8 large projects expected to take at least 18 months to implement. A project manager is required to oversee these large, complex projects.
Related projects:
· Help Desk - Queue Call Back
· Help Desk - Cherwell integration
· Quantum - Appointment Confirmation
· Help Desk – Custom Caller ID Authentication
· Help Desk – AVST
· Quantum – IVR Multichannel email and Chat
· Outbound Blaster
· Quantum After call Survey

Number of resources required
Full Time Project Manager is required
Qualifications
· B.A.degree in Project Management, business, mathematics, statistics, health care, management, or related field.
· Master's degree preferred (extensive related - 4+yrs - experience will be considered).
· Project Management Certification by a nationally recognized organization preferred
· Four years of experience in operations.
· Experience or knowledge in Contact Center Technologies preferred.
· Excellent computer skills required, including Access, Excel, Microsoft Project, and other pertinent computer software packages.
· Strong management, problem solving, organizational, and communication skills (oral and written) are required.
· Excellent Project Management skills along with effective planning and organizational skills.
· Ability to perform planning for large initiatives/projects, managing all tasks required to providing services to meet client and business needs within budget and targeted deadlines.
List of deliverables
Define and clarify project scope
Develop the project plan
Develop the project schedule
Develop policies and procedures to support project objectives
Manage communications.
Manage risk and changes to requirements
Identify and manage services to be provided by external venders
Coordinating activities across different organizational functions
Assigning project tasks
Successfully managing the following projects
· Help Desk - Queue Call Back
· Help Desk - Cherwell integration
· Quantum - Appointment Confirmation
· Help Desk – Custom Caller ID Authentication
· Help Desk – AVST
· Quantum – IVR Multichannel email and Chat
· Outbound Blaster
· Quantum After call Survey

•

Last updated on Aug 17, 2017

About the company

I

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