Team Leader - Front of House

<p><strong>Pret A Manger - Shift Leader - Front of House</strong><br></p><p>THE RIGHT PRET PEOPLE</p><ul><li>Support and coach the team to ensure they reach their potential in both the shop and kitchen</li><li>Support the training pathways to ensure training happens on time</li><li>Lead by example and be hands-on when required</li><li>Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities</li><li>Coach the team for good performance by offering good regular feedback and praises</li></ul><p>AMAZING SERVICE</p><ul><li>Lead the Speed of Service principles</li><li>To ensure the team consistently follows the 6 Key Pointsof Service</li><li>Follow the MBWA principles</li><li>Empower the team to deliver engaging Joy of Pret activities</li><li>Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous</li><li>Ensure the Coffee Calling System is followed efficiently</li><li>To ensure all Marketplace orders are prepared promptly and accurately</li></ul><p>DELICIOUS FOOD AND DRINK</p><ul><li>To ensure the team consistently delivers delicious food by following the 6 Key Points of Production</li><li>To ensure the 11-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled</li><li>To always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness</li><li>Ensure How to Cards are used and followed consistently to deliver Pret standards</li><li>Ensure Line Checks are carried out successfully and any improvement needs actioned</li><li>To ensure no Made to Sell (MTS) rejects are on display in our Langars</li><li>To continually develop the team’s knowledge about the quality of our food and coffee</li><li>To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard</li></ul><p>WELL-LOVED SHOP</p><ul><li>To make sure Food Safety and Health &amp; Safety Standards are consistently followed to maintain the safety of the team and customers</li><li>To ensure that all safety checks are correctly monitored and recorded</li><li>To take corrective action immediately on issues that affect customers, the team or sales</li><li>To ensure the shop is clean, safe and the equipment is always well maintained</li><li>To follow the Managing by Walking Around (MBWA)principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes</li><li>To demonstrate due diligence and report and escalate any quality issues</li></ul><p>SHOP PROFITABILITY</p><ul><li>To maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering&amp; Production)</li><li>Carry out ordering accurately and in line with the business needs</li><li>Lead, monitor and follow up on Mystery Shopper requirements</li><li>To ensure good stock control by following the 7 Steps of Unaccounted</li><li>To ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety</li><li>To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales</li></ul><p>GROWING SALES</p><ul><li>To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales</li><li>Support the execution of successful food launches</li><li>Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met</li><li>To support Marketplace opportunities</li></ul><p> </p><p><strong>This role is only open to applicants within the UK or who already hold the right to work in the UK - we are not able to sponsor VISA's at this time.</strong></p> •

Last updated on Oct 17, 2024