<h5><strong>Pret A Manger - Team Member</strong></h5><h5><strong>A Pret Team Member or Team Member Star works as part of a team in a Pret shop in the kitchen, front of house and delivery.</strong></h5><h5><strong>They are responsible for creating an efficient & welcoming environment engaging and “wowing” our customers and producing great quality Pret food.</strong></h5><h5><strong>Key focuses for the role are teamwork, 6 key points of service, 6 key points of production, cleanliness, and productivity.</strong></h5><h5><strong>TM/TM* Key responsibilities</strong></h5><p><strong>Right Pret People: Team Work</strong></p><ul><li>To maintain good relationships with all of the shop’s team.</li><li>To take on jobs to balance workload across team.</li><li>To work in any area FOH and Kitchen, as requested by your manager (Hot Food, Coffee, etc)</li><li>To work together to ensure the FOH and Kitchen and delivery business is the best it can be.</li><li>To have a good knowledge of Pret standards in all areas of the shop.</li><li>To understand the importance of the Hot Chef and Barista roles and have completed the training in these areas, as outlined in the TM* training plan.</li><li><strong><em>TM Star: </em></strong><em>To be an “Ace in Place” within your shop team. To act as a role model to other TMs demonstrating good Pret knowledge.</em></li></ul><p><strong>Amazing Service: 6 Key Points of Service</strong></p><ul><li>To always follow the 6 Key Points of Service.</li><li>To serve customers efficiently, politely and quickly in an engaging manner.</li><li>To take the time to respond to customers’ needs delivering outstanding and amazing service.</li><li>To complete F/O to Pret standards maintaining beautiful Langars, merchandising and seating areas.</li><li>To bust queues through speed of service and calling to customers.</li><li>To wear a clean and immaculate uniform at all times whilst on shift.</li><li>To ensure products are presented in bags or on trays according to Pret standards.</li><li><strong><em>TM Star: </em></strong><em>To consistently have high performance in till speed and accuracy.</em></li></ul><p><strong>Delicious Food & Drink: 6 Key Points of Production</strong></p><ul><li>To create delicious food according to Pret standards in an efficient, safe environment.</li><li>To always follow the 6 Key Point of Production.</li><li>To ensure stock is rotated and used according to standard.</li></ul><p><strong>Well Loved Shop: Cleanliness and Health & Safety</strong></p><ul><li>To complete the Introduction to Pret course (classroom London, workbook UK Regions) and pass the Pret Food Hygiene test</li><li>To adhere to all aspects of kitchen health & safety and food safety in accordance with Pret standards.</li><li>To inform the shop management team of any safety concerns immediately.</li><li>I am responsible for ensuring I follow Food Safety Standards; and for the Health and Safety of my team and customers. I complete all training, to enable me to understand the Pret standards and safety processes I must follow. I ensure I follow these processes at all times.</li><li>I immediately tell my Manager when I believe standards or processes are not being met.</li></ul><p><strong>Shop Profitability: Productivity</strong></p><ul><li>To complete and pass all TM and TM* training in a timely manner</li><li>To adhere to financial standards on tills.</li><li><strong><em>TM Star: </em></strong><em>To consistently have high performance in bench productivity while maintaining good MTS quality</em></li></ul> •
Last updated on Oct 30, 2024